Rater- Commercial Lines - Operations

SUMMARY:  Provides support and assistance to Operations and Underwriting staff.  This includes quoting, rating and issuing policies and endorsements, collecting data, appropriately applying rates and factors, organizing files and reports, and performing administrative and customer service duties regarding new and renewal accounts that will assist in ensuring the operations and underwriting process is handled efficiently and accurately.

MAJOR FUNCTIONS:  

• Processes documents and requests received for policy issuance, changes, renewals, cancellations and reinstatements.  Determines and calculates premiums for input into the rating system according to established Company procedures in a timely and accurate manner.
• Provides excellent customer service in a timely and professional manner to internal and external customers including, but not limited to Underwriters, Operations, Claims, Premium Audit staff and Agents and Brokers to facilitate the processing of business with our current accounts and prospects.  Troubleshoots for transaction processing issues with the Operations Department and researches and assists in resolving inquiries generated from internal and external customers (i.e. policy/account status, rating and billing issues, etc.).

EDUCATION and/or EXPERIENCE:

High school diploma or (GED) required, College degree preferred.  Minimum of 3 years prior underwriting support / rating experience in a property /casualty insurance environment.  Experienced in interpreting Underwriting Manual/Guidelines, rating manual forms and workflow preferred.

OTHER REQUIREMENTS:

Ability to multi-task, be flexible and prioritize with strong attention to details.  Strong analytical and problem solving skills.  Has the ability to initiate and follow up on on-going tasks.  Occassional overtime required.

• Excellent Customer service skills, Team Player
• Excellent Oral and Written communication skills
• Proficient in Microsoft packages; knowledge of insurance processing systems