Collections & Billing Representative

Reconcile Agency and Direct bill receivables on assigned book of business.  Manage Agency and Direct Bill accounts to achieve departmental goals.  Improve cash flow by proactively reviewing accounts prior to them aging.  Manage statutory overdue items to achieve corporate goals.  Work closely with zone offices, brokers, insureds and audit department to resolve open items, discrepancies and collection issues.  Written and verbal communication with agents, underwriting and policyholders regarding open items and collection issues. Focus on customer service and retention.   Document collection activity in accordance with department procedures.   Process cash daily in the WINS Premium Accounting system, cash balancing and bank deposits.  Processing of check disbursements.  Communicate often with department manager regarding aged items, collection and customer service issues.  

Research statutorily overdue items monthly and provide required information to department management for reporting on a quarterly basis.   Identify items for adjustments.

Review and analyze various monthly Premium Accounting reports to assist management in identifying trends and potential collection problems.  On a monthly basis report status on overdue items greater than $10,000, with recommendations for resolution.

Reconcile unapplied cash, initiate cash disbursements and identify write-offs in accordance with department guidelines.

Mail monthly statements to agents and insureds, and file statements, cash receipts, cash disbursements, write-offs and account current statements in the appropriate files for an accurate audit trail.

Complete quarterly and annual asset impairment analysis.

Reconcile and balance department cash to the bank and general ledger. 

Deductible billings, collateral tracking, collections, cash application and account reconciliation