Customer Care Specialist (Claims)

Boca Raton, Florida (US)
Jan 24, 2024
Mar 24, 2024
Customer Service
Full Time

Customer Care Specialist (Claims)

Our client is looking for a Customer Experience Specialist! Collaborate with the Claims Customer Care Manager and Claims Business Processing Vendors to enhance customer satisfaction through process improvements. Occasional travel may be required.

- Develop and document processes for outsourced resources.
- Create and maintain department procedures and training materials.
- Audit calls and transactions, providing quality feedback and issue resolution.
- Facilitate meetings with vendor management and conduct training sessions as needed.
- Identify system issues and initiate corrective action.
- Make recommendations to improve claims systems and enhance customer experience.
- Support Claims Call Customer Care Department processes and operations.
- Respond to vendor inquiries and exception requests, making decisions as appropriate.
- Identify service/processing trends, evaluate processes, and implement changes.
- Assist with management reporting and catastrophe response support.
- Undertake other projects as needed and assigned.

- Minimum 5 years of Customer Service experience.
- Proficiency in MS Office (Word, PowerPoint, Excel).
- Florida Insurance license (6-20 or 2-20).

Preferred Qualifications:
- Call center quality assurance knowledge and experience.
- Previous experience in call center leadership.
- Property & Casualty knowledge, preferably in homeowners' insurance.
- Familiarity with SharePoint and OneDrive collaborative resource systems.

- Attention to detail and organizational skills.
- Time management and problem-solving abilities.
- Strong analytical skills.
- Excellent communication skills, both orally and in writing.
- Procedural writing and process management/improvement skills.
- Strong leadership skills and ability to facilitate meetings.

Core Competencies:
- Innovation Mindset.
- Interpersonal Savvy.
- Functional/Technical skills.
- Proactive and "can-do" mindset.

Join us in creating exceptional customer experiences!

Apply for Customer Care Specialist (Claims)

Already uploaded your resume? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.