US IT Leader, North America Health Solutions

Job Description

As part of a best-in-class Global Health Product & Platforms team, the IT Leader, North America Health will help empower results for our clients and colleagues by delivering innovative and effective technology solutions across our North America Health portfolio!

This role combines IT application development leadership with product line ownership responsibilities. You will be responsible for the end-to-end technology roadmap and delivery for a set of health solutions and platforms, ensuring they are:

• Strategically aligned to business outcomes and growth goals,
• Technically robust, scalable, and secure, and
• Delivered through modern AI, Agile and DevOps practices.

You will direct a team of development managers, technical leads, and developers. This includes offshore vendor resources. The person in this position will also serve as the primary technology contact for North America Health product and business leaders!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Portfolio & Product Line Ownership

• Serve as IT Product Line Sr. Leader for North America Health platforms and solutions, with clear accountability for technology strategy, roadmap, and delivery outcomes.
• Partner closely with Product Owners, Business Leaders, and Operations to:
• Define and prioritize the product backlog,
• Translate business strategies and client needs into technology capabilities, and
• Shape multi‑year roadmaps that enable business growth and operational efficiency.
• Own and manage a portfolio roadmap that balances:
• Deployment of Global Platforms to support the objectives of North America Health,
• New feature development,
• Platform modernization and cloud transformation,
• Regulatory/compliance requirements, and
• Technical debt reduction.
• Ensure platforms and applications are scalable, while meeting the specific regulatory, client, and operational needs of North America.

Technology Strategy

• Drive the ongoing AI and cloud transformation of the North America Health application portfolio
• Evaluate and incorporate modern technologies and architectures (e.g., Agentic AI, Vibe.code, event‑driven architectures) to improve scalability, resilience, and integration across the health ecosystem.
• Ensure the technology roadmap is adequately resourced, including:
• Capacity and skills planning,
• Sourcing strategy (internal and external),
• Budget and investment alignment.

AI and Delivery Excellence

• Lead the transformation of teams into a fully AI-led delivery model, championing
• Rapid, artificial intelligence driven iterative delivery,
• Robust backlog management, and close business/IT collaboration.
• Embed Continuous Integration / Continuous Delivery (CI/CD) and DevOps practices to improve stability, release frequency, and speed‑to‑market.
• Define and track key delivery and product metrics (e.g., velocity, defect rates, uptime, performance, customer satisfaction) for both internal teams and vendor partners.

Application Development Leadership

• Lead the end‑to‑end development efforts for one or more major health platforms within a delivery tower, leading:
• A core team of managers, developers, solution architects, and system analysts,
• An extended team from strategic vendor partners (onshore and offshore).
• Partnership with Global platform and capability owners.
• Be accountable for the maintainability, supportability, extensibility, and performance of the application code base, ensuring adherence to engineering standards and guidelines.
• Act as the point of escalation for all development and technical issues related to your application and product group.
• Drive continuous improvement in development processes, quality, and cycle times through metrics, retrospectives, and targeted initiatives.

People Leadership & Vendor Management

• Act as a resource manager for development managers, solution architects, technical leads, and developers, including:
• Hiring, coaching, mentoring, and performance management, Provides strong leadership to both onshore and offshore teams, ensuring alignment to standards, practices, and shared goals.
• Building multi-functional, cross‑skilled teams capable of delivering complex solutions.
• Maintain relationships with primary business vendor associates, ensuring:
• Clear expectations on delivery, quality, and performance, Effective governance, and improvement in value and efficiency.
• Measure and report on team and vendor performance against agreed key performance indicators. Cultivate a culture of accountability, innovation, and collaboration across the IT and business teams.

Financial Management & Governance

• Be responsible for financials related to the NA Health IT portfolio and projects, including:
• Budget planning and forecasting, tracking actuals vs. plan.
• Identifying and driving optimization opportunities.
• Ensure compliance with enterprise architecture, security, risk, and governance standards.

Skills and experience that will lead to success

• Prior experience as a Director or senior leader of application development in the Insurance, Benefit Administration, Brokerage or related domains.
• 10+ years of overall IT experience, with a focus on application development in complex, enterprise environments.
• 3+ years leading one or more application development teams, including onshore and offshore resources.
• Strong technology background, with hands‑on understanding of design, development, and integration patterns.
• High level of proficiency in Agile development methodologies, including practical experience in product‑centric delivery.
• Demonstrable experience working as a portfolio or product line owner or in close partnership with Product Owners and business collaborators to deliver measurable business outcomes.
• Experience in cloud platforms, ideally Microsoft Azure.
• Strong track record of Influencing change as an authority, driving transformation.
• Defining roadmaps and outlining delivery approaches for complex platforms.
• Degree in a relevant field (e.g. Business, Health/Benefits, HR, Psychology, Economics, Technology, Data/Analytics) or equivalent experience.
• Postgraduate qualifications (e.g. MBA, MSc, professional HR/Benefits qualifications) and international experience are an advantage.

Skills & Competencies

Strong commercial and financial competence, including P&L, pricing, argument development and investment prioritization ion.

Data-driven and client-centric approach; comfortable using EX, health and people analytics to build decisions and evidence value.

Excellent collaborator management, influencing and collaboration skills across regions and functions.

Clear communicator and storyteller, able to translate complex product and technology concepts into business language.

Familiarity with design thinking and agile/DevOps ways of working is strongly preferred. Innovation, modernization, and continuous improvement.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $180k to $200k annually. The actual salary will vary based on the applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant's geographic location.

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