Company Details
Berkley Select delivers professional liability insurance solutions to individuals, businesses, professional services firms, and nonprofit organizations.
As a Berkley company, Berkley Select is staffed with a team of experts with a specific focus on Professional Liability. Berkley Select utilizes individual risk underwriting, loss control, and claims practices to provide superior products and services to its customers.
Berkley Select is a Berkley Company. W. R. Berkley, founded in 1967, is one of the nation's premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).
Responsibilities
Berkley Select is evolving its operating model to support continued growth, increased underwriting complexity, and expanded use of data, automation, and AI-enabled capabilities.
The Operations Analyst II supports this evolution by analyzing, enhancing, and helping implement operational processes that are efficient, well-controlled, and scalable.
This role contributes to process improvement efforts, supports data-driven decision-making, and helps ensure that operational enhancements are effectively adopted within day-to-day operations.
Operations & Process Improvement
- Analyze current operational processes to identify inefficiencies, manual steps, and potential risks.
- Support the design and implementation of process improvements aligned to underwriting and service needs.
- Maintain process documentation, including workflows, procedures, and control frameworks.
Analytics, Automation & AI Support
- Partner with Technology and Business teams to support implementation of automation and AI-enabled solutions (e.g., workflow tools, document processing).
- Assist in evaluating operational readiness and control considerations for new tools and processes.
- Use data analysis to identify trends, performance gaps, and improvement opportunities.
Performance Monitoring & Reporting
- Develop and maintain operational reports and dashboards to track key metrics such as throughput, quality, and service levels.
- Summarize data insights and provide actionable recommendations to support decision-making.
- Assist with forecasting and capacity planning efforts.
Risk, Controls & Compliance
- Support the execution of processes with appropriate controls to meet internal risk and audit standards.
- Partner with Risk, Compliance, and Audit teams to assist with control testing, issue tracking, and documentation.
- Identify and escalate operational risks related to process or system changes.
Stakeholder Partnership & Change Support
- Collaborate with Operations, Underwriting, Technology, Risk, and Finance teams on process improvement initiatives.
- Support change management efforts, including development of training materials and job aids.
- Participate in pilots, implementations, and post-implementation reviews.
Future Skills – AI & Advanced Capabilities
Berkley Select is committed to leveraging emerging technologies to enhance operational effectiveness. The Operations Analyst II is expected to:
- Develop foundational knowledge of AI-enabled tools and their operational applications.
- Support adoption of new technologies with a focus on transparency, control, and risk awareness.
- Continue building skills in data analysis, automation, and process improvement.
- Contribute to evolving best practices within Operations.
Qualifications
- Bachelor's degree or equivalent experience
- Collaboration: Works effectively across teams to support shared goals
- Clear Communication: Communicates processes, data insights, and recommendations in a clear, practical manner
- Adaptability: Comfortable learning new tools and adjusting to evolving processes
- Analytical Thinking: Evaluates data and process issues to support informed decision-making
- Accountability: Takes ownership of assigned work and follows through on deliverables
- Attention to Detail: Ensures accuracy while supporting broader operational objectives
Additional Company Details
The position is based in Chicago; in-office four days per week.
We do not accept any unsolicited resumes from external recruiting firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role includes:
Base Salary Range: $76,000 - 78,000.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
This role is eligible to participate in the annual discretionary bonus program.
Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
Sponsorship Details
Sponsorship not Offered for this Role