BASIC PURPOSE:
The Risk Control Manager is a team leader with experience in human service, nonprofits, religious institutions and education to manage and provide leadership for a team of field Risk Control Specialists. This role is responsible for executing risk control strategies that align with underwriting goals, enhance customer experience, and reduce loss exposure. Coaches, trains, and retains top talent while also monitoring performance and quality assurance processes.
Key Responsibilities:
- Leadership & Strategy
- Lead, mentor, and develop a high-performing team of risk control specialists.
- Support and implement the strategic vision for the risk control department in alignment with corporate objectives.
- Collaborate with underwriting and claims teams to support profitable growth.
- Provide direction and leadership to assigned projects to achieve project goals and objectives on time and on budget.
- Operational Excellence
- Oversee the delivery of risk assessments, inspections, and consultative services to commercial clients.
- Ensure consistency, quality, and compliance with company and industry standards and regulatory requirements.
- Examine and implement opportunities to improve the efficiency and effectiveness of the field staff, including technological improvements.
- Innovation & Development
- Examine and implement opportunities to improve the efficiency and effectiveness of the field staff, including technological improvements.
- Drive continuous improvement through the adoption of emerging technologies, tools, and methodologies.
- Identify and lead initiatives to further build out high level support for underwriting and their needs for risk evaluation and claims mitigation
Qualifications:
- Bachelor's degree in related field.
- 10+ years of progressive experience in risk control, loss prevention, or safety management within the insurance industry; with demonstrated advanced knowledge of risk control principles within the property/casualty industry.
- Experience in a leadership or people management role with demonstrated success in leading both remote employees preferred.
- Exceptional communication, leadership, and stakeholder management skills.
- Professional designations such as CSP, ARM, or CRM are highly desirable.
- Ability to think strategically and develop projects/processes to meet corporate and department goals.
- Leadership skills include an ability to mentor, coach, and manage in a changing environment.
WORK ENVIRONMENT:
- Overnight travel via plane to attend meetings with team at customer locations required.
- Ability to operate a motor vehicle.
- May require occasional physical activities that include standing, walking (including extended periods on level and uneven walkways and surfaces that are wet, icy, snowy, or cluttered), bending, kneeling, stooping, crouching, crawling, and climbing (including ladders and stairs).
NOTE: This job description in no way states or implies that these are the only duties performed by this employee. Employees may be requested to perform job-related tasks other than those specifically presented in this job description. The employer reserves the right to change or assign other duties to this position.
The CM Group is made up of Church Mutual Insurance Company, S.I., CM Regent Insurance Company, CM Vantage Specialty Insurance Company and CM Select Insurance Company.
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