The Learning & Development Specialist designs, develops, delivers, and manages engaging learning experiences that support employee performance and organizational goals. This role combines learning management system (LMS) administration, instructional design and content development, and facilitation of instructor-led and virtual learning.
ESSENTIAL DUTIES AND RESONSIBILITIES
Learning Design & Development & Facilitation
- At the direction of the Director, Talent Development:
- Designs and develops engaging learning solutions using adult learning principles and instructional design best practices.
- Creates eLearning, blended learning, and instructor-led training materials (e.g., storyboards, facilitator guides, job aids, videos, assessments).
- Use authoring tools (e.g., Articulate Rise/Storyline, Adobe tools) to develop interactive learning content.
- Evaluate and implement AI learning tools (e.g., generative AI, chatbots, virtual coaches) to enhance learner engagement and knowledge retention
- Apply accessibility and inclusive design standards in all learning solutions.
- Provide feedback on the evaluation of learning effectiveness to the Director, Talent Development in order to make data-informed improvements.
- Facilitate instructor-led and virtual learning sessions for employees. May also assist with sessions for leaders.
- Adapt facilitation style to meet diverse audiences and learning needs.
- Create a positive and engaging learning environment that encourages participation.
Learning Management System (LMS)
- Administer and maintain the LMS, including course creation, user management, reporting, and troubleshooting.
- Upload, test, and maintain learning content within the LMS.
- Partner with stakeholders to assign learning, track completion, and generate reports.
- Support the HR Systems Support Specialist with system enhancements, upgrades, and process improvements related to the LMS.
- Build and maintain automated learning workflows (enrollment rules, reminders, certifications, recertification cycles) within LMS platform and using Microsoft 365 tools (Automate, PowerBi)
Professional Designations & Administration
- Administers the professional designations program, to include approval review and process and applicable bonus payments.
- Provides metrics and analysis of talent development initiatives.
ADDITIONAL RESPONSIBILITIES
- May assist the Director, Talent Development in assessing learning needs.
- Supports organizational initiatives such as onboarding, compliance, and change initiatives.
- Network with appropriate professional organizations, attend conferences and conduct research in order to provide recommendations on best practices.
- Performs other duties as may be assigned by the Director, Talent Development.
QUALIFICATIONS
Education/
Credentials
- Bachelor's degree in Learning & Development, Education, Psychology, Human Resources, or a related field is desired.
- A minimum of 3 years of experience in Learning & Development, instructional design, training delivery, or a closely related role.
- Experience with Articulate 360, Rise and/or Storyline
- Experience designing automated, scalable learning ecosystems
- Experience administering or working within a Learning Management System
- Experience facilitating in-person and/or virtual training sessions
- Experience supporting leadership or professional development programs
- Strong ability to translate business needs into technology-enabled learning solutions
- Familiarity with learning analytics and evaluation models (e.g., Kirkpatrick)
- Experience working in a corporate or regulated environment
The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $69,800 $96,000.
JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
- Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
- Must be able to access and enter information accurately using automated systems.
- Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver's license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required, if needed.