Job Description
GCC Delivery Manager, Consumer Solutions
As a key member of Aon Business Services, the GCC Delivery Manager supports Consumer Solutions delivery at scale by providing end-to-end oversight of work driven through GCC-supported teams. This role provides focused accountability for delivery execution as GCC-supported capacity continues to expand within Consumer Solutions.
Operating across onshore and offshore partners, this role serves as a connector across solution leadership, and GCC delivery, ensuring that transitioned work is successfully stabilized, scaled, and continuously optimized to deliver consistent, high-quality outcomes.
This is a hybrid role with the flexibility to work both virtually and from our Lake Mary, FL offices.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivery Ownership and Execution:
- Own delivery outcomes for GCC-supported work, ensuring quality, throughput, and service expectations are consistently met
- Proactively identify and resolve delivery risks across quality, capacity, and performance
- Ensure adherence to service level expectations and production targets
Transition and Stabilization
- Own the full lifecycle of work transition, from onboarding through stabilization and steady-state delivery
- Ensure smooth transition into production, validating assumptions and addressing gaps early
- Maintain continuity and sustained performance as Consumer operates within a BAU model with established GCC teams
Performance Management and Visibility
- Develop and maintain performance metrics and KPIs to provide clear visibility into delivery outcomes
- Monitor trends, identify emerging risks, and provide timely insight to leadership
- Support transparent reporting and governance across delivery teams
GCC Coordination and Integration
- Serve as a connector across onshore and offshore stakeholders, ensuring alignment on priorities and execution
- Support integration of additional GCC capacity, ensuring consistent delivery standards and performance
- Partner with teams to identify capacity opportunities, efficiency gains, and continuous improvement initiatives
Standards and Continuous Improvement
- Establish and reinforce consistent delivery standards and performance expectations across GCC-supported teams
- Find opportunities for process improvement, automation, and increased efficiency
- Support ongoing optimization of delivery models as demand and scope evolve
Collaboration and Leadership
- Serve as a helix leader and mentor to GCC process leaders and delivery teams
- Facilitate cross-functional collaboration across solution lines and delivery partners
- Build strong working relationships across onshore and offshore stakeholders
How this opportunity is different
A competitive total rewards package and tremendous potential with a growing worldwide organization. The opportunity to champion a culture of efficiency, growth, and operational readiness, engage in collaborative projects, and build partnerships across the enterprise to help Consumer Benefit Solutions enable their clients and their employees make better benefit decisions.
Skills and experience that will lead to success
Proven experience managing complex, multi-workstream delivery in a global or offshore environment
- Strong ability to assess execution performance and identify risks with clarity
- Experience operating within matrixed organizations and cross-functional teams
- Demonstrated experience with performance management, reporting, and operational metrics
- Strong communication and stakeholder management skills
- Customer Retentions, Document Management, Account Management, Quality Control (QC), Data Analysis, Confidentiality, Client Relationship Management, Business Communications, Operational Excellence, Project Communications Management, Customer Experience (CX), Customer Satisfaction.
Education
- Bachelor's degree or equivalent professional experience
Pay Transparency
The salary range for this position (intended for U.S. applicants) is $90,000 - $113,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal history are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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