Enrollment Center Representative I - Employee Benefits

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at >.

SUMMARY

Responsible for managing phone system and handling inbound/outbound calls while providing guidance, education, customer service and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages phone system and conducts outbound calls and answers all incoming calls promptly and professionally.

Provides education on benefits and insurance products.

Identifies and responds to routine questions or problems in a manner that meets or exceeds client and company specific service level standards.

Conducts research and problem solves to provide answers for customers to resolve issues.

Returns emails and letter correspondence promptly.

Thoroughly documents all aspects of issues consistently in a timely manner following department standards.

Files all paper and electronic documents according to department standards.

Assists in the development of client related documentation in a consistent format.

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

High School Diploma or equivalent combination of education and experience

Related Work experience

Valid Insurance License

Life, Health, Accident and HMO

SKILLS

Excellent verbal and written communications skills

Excellent interpersonal and customer service skills

Organized planner with time management/prioritization skills

Ability to learn/troubleshoot new systems

Ability to understand Employee Benefit compliance concepts and requirements

Intermediate computer skills

Proficient in Microsoft Office products

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