Claims Assistant

Genesee Patrons Cooperative Insurance Company
Batavia, New York | Hybrid Position
Salary: $48,000 – $68,000 per year

About Genesee Patrons

Genesee Patrons Cooperative Insurance Company is a New York-based property and casualty insurance company that has been serving policyholders and independent insurance agents for more than 150 years. Headquartered in downtown Batavia, New York, we provide personal, commercial, and farm insurance products exclusively throughout Upstate New York.

As a regional insurance company, we take pride in providing personalized service, building long-term relationships with our independent agents and policyholders, and maintaining a collaborative and supportive workplace for our employees.

Genesee Patrons is seeking a motivated and detail-oriented Claims Assistant to join our Claims Department. This position will provide support throughout the claims process and work closely with our claims team, policyholders, independent agents, contractors, adjusters, and other claim-related service providers.

This is an excellent opportunity for someone looking to build or advance a career in the property and casualty insurance industry. The successful candidate will gain hands-on experience in claims operations while working alongside experienced insurance professionals.

Hybrid Work Environment

Genesee Patrons offers a hybrid work environment that combines in-office collaboration with the flexibility to work remotely. Employees are provided with the technology and resources necessary to work effectively both in the office and remotely.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Assist the Claims Department with the handling and administration of property and casualty claims.
• Receive and process new claim reports and ensure claims are established accurately and promptly.
• Communicate professionally with policyholders, independent agents, adjusters, contractors, and other claim-related service providers.
• Provide responsive and courteous customer service to policyholders and agents throughout the claims process.
• Assist with gathering documentation, photographs, estimates, invoices, reports, and other information necessary for claim investigation and evaluation.
• Review claim files for required documentation and assist in obtaining missing information.
• Maintain accurate, organized, and timely electronic claim files.
• Prepare correspondence and other claim-related documentation.
• Assist claims staff with scheduling inspections, assignments, follow-ups, and other claim activities.
• Monitor outstanding items and assist with timely follow-up to keep claims progressing toward resolution.
• Process claim-related payments and documentation in accordance with company procedures.
• Work closely with independent adjusters, contractors, restoration companies, attorneys, appraisers, and other service providers as necessary.
• Assist with maintaining accurate claim records, reports, and departmental documentation.
• Provide administrative and operational support to claims adjusters and Claims Department management.
• Develop an understanding of insurance policies, coverage, claims practices, and applicable New York State insurance requirements.
• Participate in continuing education and professional development opportunities.
• Work collaboratively with Underwriting, Accounting, and other departments throughout the company.
• Perform other duties and responsibilities as assigned.

Qualifications & Skills

The ideal candidate will possess:

• Minimum of an Associate's Degree from an accredited college or university; Bachelor's Degree preferred.
• Prior insurance, claims, customer service, administrative, or related professional experience preferred but not required.
• Property and casualty insurance experience is a plus.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and interpersonal skills.
• Ability to communicate professionally and compassionately with policyholders following a loss.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency with computers and Microsoft Office applications and the ability to learn insurance-specific claims and policy administration systems.
• Ability and willingness to learn insurance policy language, claims procedures, and applicable regulations.
• Professional insurance designations or an interest in pursuing industry education and designations are a plus.

Compensation

The anticipated salary range for this position is $48,000 – $68,000 annually.

Actual compensation will be determined based on the successful candidate's education, experience, qualifications, insurance industry knowledge, and other job-related factors.

Benefits

Genesee Patrons offers a comprehensive benefits package and supportive work environment, including:

• Competitive salary
• Hybrid work schedule
• Flexible work arrangements
• Generous paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability benefits
• 401(k) retirement plan with company contribution/match
• Professional development and continuing education opportunities
• Support for insurance licensing and industry designations
• Employee appreciation events and company-sponsored activities
• Collaborative, team-oriented work environment
• Opportunities for professional growth and advancement

Why Join Genesee Patrons?

At Genesee Patrons, our size allows employees to make a meaningful impact. Team members have the opportunity to work directly with experienced insurance professionals and company leadership while developing an understanding of multiple areas of the insurance business.

For someone interested in developing a career in insurance, the Claims Assistant position provides an opportunity to gain valuable hands-on experience in claims handling, policy coverage, customer service, and insurance operations while developing the skills necessary for future advancement.

We combine more than 150 years of experience with an ongoing commitment to investing in our people, technology, products, and communities. If you are looking to build a career with a stable, relationship-focused organization where your contributions are recognized, we encourage you to apply.

Genesee Patrons Cooperative Insurance Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.