Job Description:
Location: Hybrid (Dallas In-Office and Remote)
Join a Team That Drives Positive Claim Outcomes
Are you passionate about helping customers, experienced in writing auto damage estimates, and driven to deliver exceptional results? We are seeking an Auto Damage Appraiser who excels in customer service, organization, and communication while handling auto property damage claims in a fast-paced environment.
This hybrid position offers the flexibility of working remotely 2 days per week and in the office 3 days per week while providing opportunities to collaborate with a high-performing claims team dedicated to positive claim outcomes.
Position Summary
The Auto Damage Appraiser is responsible for the prompt, accurate, and efficient evaluation and settlement of repairable automobile property damage claims. This role requires a customer-focused professional who can effectively balance claim communication, documentation, negotiations, and administrative responsibilities while maintaining exceptional attention to detail and organizational excellence.
The ideal candidate is highly organized and committed to providing an outstanding customer experience through proactive communication and timely claim resolution.
What You'll Do
- Analyze vehicle damage photographs, repair supplements, and supporting documentation to develop accurate repair estimates
- Determine whether vehicles are repairable or qualify as total losses
- Verify that vehicle damages are consistent with reported loss facts
- Negotiate repair costs and settlements with repair facilities
- Issue payments within established authority limits
- Coordinate rentals, repairs, and claim resolution activities
- Partner with policyholders, claimants, repair facilities, vendors, and internal business partners to drive positive claim outcomes
- Build trust and confidence with customers through professionalism and responsiveness
- Maintain accurate, detailed, and timely claim documentation
- Maintain compliance with company guidelines, regulatory requirements, and quality standards.
- Ensure all claim activities are completed timely and accurately
What Makes You Successful
Required Skills
- Exceptional customer service and relationship-building skills
- Strong organizational and time-management abilities
- Ability to effectively prioritize tasks and manage a high-volume workload
- Excellent verbal and written communication skills
- Strong analytical, investigative, and problem-solving skills
- Ability to make independent decisions and exercise sound judgment
- Effective negotiation skills
- Proficiency with claims management systems and CCC One
- Ability to thrive in a collaborative hybrid work environment
- Knowledge of vehicle construction, repair methods, and damage analysis
Education & Experience
- High school diploma or equivalent required.
- Associate or bachelor's degree preferred.
- 2+ years of experience in auto damage appraisal, insurance claims, collision repair, or a related field preferred.
- Experience handling moderate to severe vehicle damage claims and total loss evaluations preferred.
- Knowledge of state claim handling regulations preferred.
Licensing Requirements
- Texas Adjuster License preferred.
- Ability to obtain Texas Adjuster License within 90 Days required
Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.