Account Representative - Small Business Unit

SUMMARY

Responsible for providing customer service and support in the Small Business Unit to assist Producers and service team in supporting existing accounts and soliciting new business. This position may include independent responsibility for the servicing and retention of assigned customers and/or policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Packages and markets applications to various carriers to obtain quotes;

May negotiate prices, commissions, and/or coverages with carriers for the Small Business Unit;

Reviews policies, identifies deficiencies and determines appropriate level of coverage for the Small Business Unit;

Manages renewal process for expiring policies;

Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including assisting in collections on past due accounts;

Binds insurance coverage and prepares insurance binders;

Assists with the preparation of presentations and/or proposals for clients;

Gathers information for applications;

Researches requests for information from underwriters for the Small Business Unit;

Composes correspondence to insured and/or underwriters for the Small Business Unit;

Inputs applications and creates letters, and other forms of correspondence;

Prepares draft certificate templates for review and approval;

Analyzes certificate requests and ensures clients needs are met;

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Associate's Degree or equivalent combination of education and experience

Two (2) or more years related work experience

Valid Insurance License and completion of one insurance class

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Excellent verbal and written communication skills

Excellent customer service skills, including telephone and listening skills

Good problem solving and time management skills

Intermediate typing skills (30-35 wpm)

Ability to work within a team and to foster teamwork

Proficient in Microsoft Office Suite

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