Quick facts
- Schedule: Full-time
- Location: York, PA
- Benefits: Paid holidays, tuition assistance
About this job
Account Manager supporting Employee Benefits account executives in sales and service of life and health insurance products. Responsibilities include processing paperwork, managing client accounts in systems, handling enrollments and claims, and renewing a small book of business.
Good fit if you have a college degree or 2 years of employee benefits account management experience, can obtain Life/Accident/Health license within 90 days, and work well independently.
Full job description
Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
The Glatfelter Agency, a division of Glatfelter Insurance Group is seeking an Account Manager – Life/Health Benefits for our Employee Benefits Department who will be accountable for initiating consistent, high level, customer service to clients. Responsibilities will include, but are not limited to, responding to customer inquiries, marketing individual and group products, preparing and submitting paperwork to carriers and consulting on renewals for small groups. The candidate will be responsible for prompt, accurate and courteous service to insureds and insurance company representatives.
This position is required to be onsite at our Leader Height's York, PA office.
Key Responsibilities
- Responsible for supporting Employee Benefits account executives and account advisors in the sale and services of Employee Benefits and Life clients and prospects by:
- Marketing Employee Benefits and Life products to carriers
- Processing group change and new group paperwork
- Setting up and administering clients in Employee Navigator
- Invoicing consortium life clients
- Primary contact for clients with enrollment and claims issues
- Consult and renew a book of clients between two and five contracts
What We're Looking For
- College graduate or 2 years of Employee benefit account management experience.
- Appropriate Life, Accident and Health Licensed or obtain license in 90 day
- High level of computer literacy including working knowledge of Windows, Excel, Word.
- Ability to influence and build relationships with internal and external business partners.
- Excellent organizational skills.
- Highly effective communicator with ability to clearly and concisely articulate ideas, concepts, and proposals through written and oral communication.
- Demonstrated problem solving and critical thinking skills with ability to learn quickly.
- Requires the ability to establish and maintain effective working relationships with internal partners, clients and carriers and ensure the accurate and timely response to all outstanding issues.
- Must be able to work with little or no supervision.
- Must be able to prioritize job assignments and handle several assignments simultaneously.
- Must utilize courtesy and tact while working under fast paced situations.
- Requires independent judgment, reasoning, and analytical ability and team player mentality.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 7
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