At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
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SUMMARY
Responsible for the administration and servicing of client and prospect accounts within Employee Benefits. Communicates with and establishes a solid relationship with clients, prospective clients and carriers while exhibiting superior customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Exhibits proven competence in all Account Associate I duties and knowledge requirements.
Participates in new client planning meetings to establish implementation plan.
Assists with implementing TPA and BenAdmin systems, and completes renewals within those systems.
Meets with clients to review benefit administration guides, and to discuss customer service and billing procedures.
Works with carriers to create client Wrap Documents.
Supports servicing account team by acting as client-specific benefit plan expert.
Evaluates Health and Wellness programs and their impact on renewals.
Investigates claims issues and facilitates claims resolution with client, employees and carriers.
Complies with agency management system data standards and data integrity (enters and maintains
complete and accurate information).
Other duties as assigned.
Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
Performs other duties as assigned
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree or equivalent combination of education and experience
Four (4) or more years related work experience
Valid Insurance License
Must continue to meet Continuing Education requirements for license renewal
Encouraged to complete Career Path requirements as communicated by supervisor
SKILLS
Good verbal and written communication skills
Good customer service skills, including telephone and listening skills
Good problem solving and time management skills
Intermediate typing skills (30 - 35 wpm)
Ability to work within a team and to foster teamwork
Ability to prioritize work for multiple projects and deadlines
Proficient in Microsoft Office Suite
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