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FPCS Field Claims Manager

Employer
Windward Risk Managers
Location
Remote
Salary
Not Specified
Closing date
Apr 4, 2025
View more categoriesView less categories
Category
Claims
Job Type
Not Specified
Career Level
Not Specified
Workplace
Hybrid

Job Details

Position Summary:

Work with the Florida Peninsula Claims Service (FPCS) adjusters in the field. Provide guidance to the field and desk adjusters in order to promote excellence with claim handling and investigations. Provide technical assistance, as needed. Make sure claim procedures have been followed, in accordance with claim department guidelines for Florida Peninsula, Edison, and Ovation Insurance.

Essential Functions:

Ride along with field adjusters; provide direction and technical assistance, as needed. Provide assistance to FPCS field adjusters, focusing on timely claim handling and adherence to claims guidelines and state regulations. Act as a technical resource to the team. Review claim files and provide quality feedback to field adjusters. Identify, evaluate, and analyze problem areas impacting customer service on claims. Assist FPCS Senior Claims Manager in the evaluation of field adjuster's skills and ability in handling and investigating claims. Work with FPCS Senior Claims Manager in recruiting, interviewing, hiring, and training of field adjusters. Fill in for FPCS Senior Claims Manager when needed. Assist with Catastrophe field claims management. Required to work extended hours in the event of a Catastrophe (CAT).

#LI-Remote

Company

Windward Risk Managers is an MGA with headquarters in Boca Raton, Florida.   Windward Risk Managers proudly manages Florida Peninsula Insurance, Edison Insurance, and Ovation Home Insurance Exchange. Also included in our portfolio of companies are Florida Peninsula Claim Services, and The Windward Insurance Agency. We currently manage more than 260,000 policies with more than $1 Billion of in-force premium. One of our most important commitments is managing our financial stability in spite of the challenges of the Florida homeowners market. 

 

At WRM, our team members are the heart of our company and we actively appreciate, recognize, and reward them for their efforts. We offer competitive salaries, an outstanding benefits package, a relaxed work environment, and career development. Many positions offer flexible work arrangements including remote, hybrid, and onsite, depending on the role. This is a casual, family-oriented work environment with a long-term focus on shared success. 

 

Our Mission is to be the insurer Floridians choose to protect their homes by providing an exceptional customer experience.  We are committed to; A customer-focused and collaborative culture, Continuous innovation, Engaged team members with diverse perspectives, Long-term financial stability, Service to our communities, and Integrity and transparency in all we do. 

 

We are growing, innovating, and earned our "Great Place to Work" certification. 

 

Windward Risk Managers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

 

 

 

Company info
Website
Telephone
561-994-8366
Location
903 NW 65th Street
Suite 200
Boca Raton
Florida
33487
United States

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