Berkshire Hathaway GUARD Insurance Companies is seeking a talented and innovative Business Systems Supervisor of Operations to join our team!

We are looking to fill this position in Wilkes-Barre, PA.

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we're looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

• Generous vacation and sick time
• Hybrid work model
• Closed on all major holidays
• Healthcare benefits begin on your first day of employment
• 401K with company match and profit sharing
• Tuition reimbursement after six months of employment
• Discover opportunities to advance your career

The Business Systems Supervisor of Operations Team will be responsible for leading a team of Business Analysts and Quality Analysts who are responsible for partnering with business units, software developers and management to successfully integrate business process, business rules & business data with technology to meet business requirements. The Operations Team handles "shared" functionality (such as billing, agency commissions, policy forms, and loss control) that supports our Workers Compensation and P&C products. This role requires the ability to collaborate effectively with cross-functional teams, in addition to applicable business knowledge, technical capabilities, and business analytical skills.

In this key role, the responsibilities include, but are not limited to:

• Supervising the production, quality, and workflow of the Operations Team
• Providing regular coaching and constructive feedback to team members
• Developing and delivering training to onboard new staff and to support the ongoing development of Business Analysts and Quality Analysts within the Operations Team
• Leading collaboration with business partners to comprehensively understand business requirements and establish effective solutions
• Providing strategic guidance on software solutions to enhance processes and efficiencies
• Translating business needs into system requirements by creating specifications and screen “mock-ups”
• Solving system related problems, such as malfunctions and program problems as reported by users
• Working closely with Software Developers to ensure technical compatibility and user satisfaction
• Creating project plans and driving projects to completion
• Working independently & in a team environment
• Managing multiple projects and priorities
• Testing new features and functionality by creating test scenarios and measurements, verifying results and performing regression testing.
• Assisting technical documenters and Trainers as needed with software updates

• Minimum 3 - 5 years of supervisory experience and/or work experience in the insurance industry and/or as an IT Business Systems/Quality Analyst.
• Strong communication (written and verbal) skills
• Demonstrated ability to oversee and ensure the delivery of complete and accurate requirements through strong analytic and problem-solving skills
• Strong relationship skills – ability to effectively collaborate with business & IT partners and to foster strong relationships with them to aid successful project delivery