Berkshire Hathaway GUARD Insurance Companies, an A+ rated company, is rapidly expanding our footprint throughout the US. We are currently searching for a Policy Services Supervisor who is interested in working in a dynamic, fast-paced environment. If you are focused on technology, are attentive to detail, and provide solid customer service, then our team might be right for you!

We are currently seeking a Policy Services Supervisor to oversee all aspects of Policy Services to ensure that all work is completed efficiently and with a high degree of quality. Motivating staff and keeping an organized, efficient workplace are keys to success.

• Directs and oversees operational activities including the processing of received workflow items in support of the Underwriting department.
• Provide training and guidance for current and new employees to help them do their jobs in an efficient manner
• Manage the workflow associated with all daily volume to ensure processing service levels are maintained

• Perform quality control reviews of all output and the handling of those documents
• Create a weekly schedule for staff to follow
• Involved in the selection process of new hires within the department
• Assist ISS Manager in offering suggestions for improvement and seeking suggestions for improvement of existing processes or procedures within the department

• Prior supervisor experience required
• Three to Five years in a workflow management role with a focus on processing and processing enhancements.

• Proficiency in Microsoft Office applications, specifically Word, Excel and Outlook
• Internet skills including use of e-mails, group messaging and data collection
• Mathematical and literacy skills

Key Competencies

• Communication skills - written and verbal
• Attention to detail and accuracy
• Planning, organizing, and prioritizing
• Problem assessment and problem solving
• Information gathering and information monitoring
• Process Improvement experience