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Field Auto Adjuster - Baltimore County/Harford County, MD

Employer
Allstate Insurance Company
Location
Baltimore, Maryland
Salary
Competitive
Closing date
Sep 7, 2024

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Category
Claims
Job Type
Not Specified
Career Level
Not Specified
Workplace
In-Office

Job Details

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Field Auto Damage Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. You must live near Baltimore County / Harford County, MD area to be eligible for this role.

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!

The Customer Service Expert

  • You will live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.

The Investigator

  • You will confidently and independently investigateclaims by performing detailed reviews of damage and interpreting policies to determine coverage.


The Effective Communicator

  • You will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.


The Negotiator

  • You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.


The Problem Solver

  • You willutilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
  • You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.


The Recorder

  • You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

  • You have18 months+ experience in auto Collision estimating using CCC or Mitchell.
  • Proficient written and verbal communication skills to effectively interact with customers.
  • Strong attention to detail and ability to write precise and comprehensive estimates.
  • Comfortable with utilizing technology and various platforms for claims processing.
  • Excellent time management and organizational skills to manage multiple assignments effectively.
  • Valid driver's license and willingness to travel as part of the job requirements.
  • 4 year Bachelors Degree (Preferred)
  • 2 or more years of experience (Preferred)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, youll enjoy a Total Rewards package that includes:

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

Company Car: Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

To learn more about our benefits and programs, visit AllstateGoodLife.com. #LI-MH1

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign-On Bonus:

This is not an entry level position.Candidatesmust have experiencewriting auto collision estimates using auto estimating programs such as: CCC One, Audatex, or Mitchell.

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Notes:

Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

Auto Insurance Claims, CCC ONE, Claims Resolution, Communication, Detail-Oriented, Time Management

Compensation

Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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