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Accounts Receivable Associate (San Diego)

ICW Group
92128, San Diego
Not Specified
Closing date
Sep 7, 2024

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Job Type
Not Specified
Career Level
Not Specified

Job Details

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

Embark on your Accounting career journey with ICW Group! As our Accounts Receivable Associate, you will assist the Accounts Receivable department with account activities while providing excellent customer service in line with Company standards. Join our supportive team and gain invaluable experience as you grow your skills and make your mark in the world of accounts receivable.


Performs routine accounts receivable functions.

  • Handles all incoming and outgoing mail for the department.
  • Processes daily check spasm and wire deposits.
  • Processes online payments including the setup of recurring automatic payments.
  • Attaches correspondence to policies in SAP (including cancellations and direct collection policies).
  • Clears matching payments that were not cleared by the system.

Provides accounts receivable services to customers.

  • Reviews and responds to emails received by department group email account.
    • Provides research on payment status, account balance, cancellation/reinstatement status etc.
  • Handles customers calls from agents and policyholders.
    • Assists with processing payments, balances, and payment status.
    • References several systems to research policy information.
  • Emails Agency statements each month.
  • Updates email contact and coordinates address changes.

Prepares reports and resolves discrepancies.

  • Prepares and provides account histories upon customer request.
  • Monitors and addresses funds posted to the shell account.
  • Assists in reconciling account discrepancies.
  • Prepares various reports as requested.
  • Applies Final Audit Credits to open balances when previously requested.
  • Researches Past Due amounts for policies on automatic payment.
  • Reaches out to customers regarding declined and rejected payments.


  • High School diploma or General Education Development (GED) required. Associates degree preferred.
  • Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.


  • Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.
  • Ability to understand and carry out simple instructions in standard situations.
  • Must be Customer service oriented with strong organizational skills and attention to detail.
  • Ability to effectively present information to policyholders, agents, and internal parties.


The hourly range listed for this position, $18.65 to $29.41, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire towards the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.


  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
  • Bonus potential for all positions
  • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
  • 10 paid holidays throughout the calendar year
  • Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.





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Headquartered in San Diego, ICW Group is a multi-line insurer that provides coverage solutions to businesses through a network of independent agents and brokers. ICW Group offers three types of insurance—workers' compensation, earthquake and auto insurance. Known for meeting the needs of its policyholders, ICW Group prides itself on providing service that is truly customer-centric. In recent years, ICW Group has earned a reputation for helping policyholders achieve fewer and less costly claims. The company accomplishes this through extensive risk management expertise, highly proactive claims handling, and aggressive fraud monitoring.

At ICW Group, our focus and passion is offering great insurance products, services and experiences. We honor our commitments to our customers, our communities and each other to ensure that you have a better today and a safer tomorrow. With our home office in sunny San Diego, CA and with 10 branches across the U.S., ICW Group has over 40 years of experience in property and casualty insurance. Our passionate and creative team members are the power behind our successful business. 

A strategic investment in innovation today is critical to our success in the future. Our leaders welcome people who are eager to bring the power of innovation, the willingness to try something different or adopt a new approach or technology as we evolve to meet the needs of our customers and agents. Our culture fosters experimentation in models, processes, and products in an effort to move forward and help shape not only ICW Group’s future but the insurance marketplace as a whole. 

ICW Group is committed to the satisfaction of our customers and recognizes that satisfied, contributing Team Members are the foundation of a superior customer experience. With a team of 880, our enterprise is sized just right to provide broad challenging job responsibilities in a more personal environment. An important part of this personal approach to your success is our commitment to health and wellness. We provide a comprehensive program to help you maintain your total health because we believe that being at your personal and professional best is important to you and your family. 

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