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Property Field Claims Representative - Remote Northeast Ohio

Celina Insurance Group
Cleveland, Ohio
Benefits include: medical, dental, eye, bonus program, 401K yearly company contribution.
Closing date
Sep 1, 2024

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Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

In this role you will be responsible for providing claims service to Company policy holders, third party claimants and internal customers, by accomplishing a wide variety of claims adjusting activities. This individual will provide the highest level of customer service to our agents and policyholders. This position is based in Northeast Ohio and the candidate will work out of their home office. A company car will provide to complete the travel required.

How you will spend your time at Celina:

  • Write, review, and adjust all estimates of property losses as assigned.
  • Meet with customer and vendors in person when necessary and may include climbing a roof and carrying/extending a ladder.
  • Report timely, detailed, and accurate reports on all claims assigned.
  • Resolve all claims according to Accelerated Disputed Resolutions program. Attend hearings, pretrials and trial as required.
  • Develop rapport with agents and all persons in contact with daily.

An ideal candidate will:

  • Possess a strong working knowledge of policy language and interpretation and the ability to apply that knowledge. Knowledge of claims settlement principles and practices.
  • Knowledge of medical technology, law, repair techniques, construction, and property estimating are also required.
  • Understanding and commit to high level of customer service. 
  • Possess clear and concise communication skills both written and oral.
  • Be able to analyze situations, solve problems and make decisions.
  • Possess a high level of self-motivation and strong interpersonal skills.
  • Focus on details and accuracy.
  • Be proficient with computer and current technology.

Preferred education and experience:

  • Bachelor’s degree in Business, Insurance, or related field.
  • Two years plus of insurance experience as claim’s representative in property & casualty insurance claims. Field experience preferred, but not required.
  • Experience with Xactimate or similar estimating program.
  • Commit to complete IIA, AIC or CPCU programs.


Family-Oriented Culture: At Celina Insurance Group, we’re more than just colleagues; we’re a close-knit family. Our supportive and inclusive culture ensures that you’ll feel right at home from day one. Whether it’s team outings or celebrating milestones together, we prioritize the well-being of our employees.

Competitive Compensation: We believe in recognizing your hard work. Our pay scale is not just competitive—it’s designed to reward your contributions. You’ll feel valued and motivated to give your best every day.

Generous Time Off: Everyone needs a break now and then. At Celina, we offer a generous vacation and sick package. Take that trip you’ve been dreaming of or simply recharge—your well-being matters to us.

Family Bonding Leave: Life happens, and we understand that family comes first. Our family bonding leave ensures that you can be there when you welcome a new family member.

Comprehensive Benefits: Your health matters. That’s why we provide full benefits, including health, dental, and vision coverage. Plus, we’ve got you protected with life insurance and short- and long-term disability plans. And don’t forget about that 401K—our employer contribution ensures your financial security down the road.

Performance Bonuses: Hard work deserves recognition. Our company bonus program celebrates our achievements.

Investment in Your Growth: Learning never stops. Celina offers tuition reimbursement, so you can continue to develop your skills and knowledge. Whether it’s a certification or a degree, we’re invested in your professional growth.

About Celina Insurance Group

Celina Insurance Group is a regional Property & Casualty insurer writing Commercial, Farm and Personal Lines insurance. We have over 500 independent agents that write our insurance in Ohio, Indiana, Tennessee, Kentucky, and West Virginia. Since 1914, Celina has invested in our local communities. The company is currently looking for people with positive attitudes to join our team.






Established in 1914, Celina Insurance Group is a multi-line insurance company located in Celina, Ohio. Through approximately 400 agents across five midwestern states, we provide auto, home, business, and farm insurance.

Our mission is to be an industry leading insurance organization committed to stability, innovation, and relationships.  Respect each relationship and preserve every promise, is what we stand by and what we believe in.

Our Core Values we live by each day include:

  • Do What is Right
  • Stronger Together 
  • Get The Job Done
  • Empowered By Change
  • Make A Difference

From writing an insurance policy to settling claims a diverse group of 190 employees work in either the home office or in the field. Celina Insurance Group is also greatly invested in giving back and enriching our local communities both as a company, and as individuals.

Company info
1 Insurance Sq

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