Customer Service Specialist

Insurance Services Group of the Southeast, Inc.
Lansing, Michigan
Closing date
Apr 9, 2024

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Administration / Clerical
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

ISG is looking for a confident outgoing, professional, and organized individual with the ability to multitask to join our growing team.  Customer Service Representative will work remotely with company provided equipment and field all incoming phone calls and direct them to appropriate person/department, answer policyholder questions regarding due date extensions, types of documents needed to complete an audit, indexing documents, and providing additional clerical support where needed.


General Accountabilities:

  • Answers incoming phone calls and provides support or directs call to the appropriate staff member.
  • Completing outbound calls to customers requesting documents.
  • Returns voicemail messages and provides support or directs call to the appropriate staff member.
  • Answers basic questions from policyholders and agents regarding the audit and verification process.
  • Provides reasonable due date extensions for policyholders and agents.
  • Reads and analyzes incoming email, submissions, and reports to determine their significance and then distributes to the appropriate individual.
  • Indexes provided documentation to the appropriate internal electronic file.
  • Assists in obtaining updated contact information for policyholders or agents when needed.
  • Provides clerical support to other departments.
  • *The company reserves the right to add or change duties at any time.


Job Qualifications:

  • Education: High School Diploma
  • Experience: Minimum of 1-year commercial underwriting/premium audit experience
  • Experience with Microsoft Office / Microsoft Outlook required
  • Ability to work independently in a remote environment free from outside distraction / interruption
  • Spanish speaking a bonus, but not required



  • Excellent verbal and written communication
  • Active listening
  • Service orientation
  • Coordination
  • Time management
  • Monitoring Judgment and decision making
  • Adaptability in a fast-paced environment


Benefits Offered:

  • Medical
  • Dental
  • Vision
  • Short-Term Disability
  • Long-Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • 401(k)


About Insurance Services Group of the Southeast:

ISG is a dynamic, rapidly growing organization whose success is driven by experienced, dedicated, hardworking people. ISG landed on the 2017, 2018, and 2019 Inc. 5000 list as one of the fastest growing, privately held companies in the country as a result of the long-term commitment to the vision and values on which the company was founded in 2007.




ISG is an insurance Premium Audit firm, specializing in providing premium audit and related services to insurance carriers and managing general agencies. We handle premium audits for all variable exposure based policies, such as Workers’ Compensation, General Liability, Commercial Auto, Inland Marine, etc. ISG has a Special Investigations Unit (SIU) that is set up to provide turn-key services for combating potential fraud for our customers from surveillance to expert witness services. Additional areas of coverage include 3rd party dispute resolution, classification inspections, premium audit review, as well as consulting. 

ISG utilizes easy to follow audit reports that can be customized based on customer criteria. The completed audit report can be sent as a PDF, which includes all pertinent imaged records, allowing for a "paperless" product. All audits are reviewed for content and accuracy, and audit programs can be tailored to customer needs. Commitments to superior customer service and response time are priorities for ISG. We understand that the premium audit business can, at times, be a "problem" business. Our success is driven in part by ISG's view that our field representatives are as much public relations resources as they are auditors, ensuring the highest level of service available in the industry. 

Company info
150 2nd Ave N
Suite 1100

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