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Field Adjuster – Greater Twin Cities Metro territory

Employer
Midwest Family Mutual
Location
Minneapolis, Minnesota
Salary
Competitive salary+ bonus, car, mobilephone
Closing date
Jul 22, 2023

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Category
Claims
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Midwest Family Mutual Insurance Company is seeking an experienced Field Claims Adjuster. Applicants should have 5 or more years of experience handling Property and Casualty claims in the field.  The position requires extended periods of driving and requires the physical ability to climb ladders, walk roofs, and perform other functions in the field. The territory is the Greater Minneapolis - St. Paul Metropolitan area.

The field adjuster’s role in the claim is to inspect, investigate, and prepare estimates for covered damage.   Tasks include driving, taking recorded statements, photographing damaged property, preparing diagrams and estimates, identifying and recommending appropriate reserves, negotiating with contractors and body shops to reach agreed price for covered repairs, and completing detailed and well-written reports.  The adjuster will also complete underwriting inspections in the field on new business and renewals. The field adjuster must be an effective communicator and is expected to provide superior customer service in interactions with policyholders and other parties involved in the claim handling process.

 

Job Duties

  • In-depth understanding of Personal and Commercial insurance policy coverages and applications
  • Strong customer service and conflict resolution capabilities
  • Ability to effectively manage and coordinate multiple party involvement to ensure smooth claim process
  • Strong negotiation skills to effect prompt and fair claim settlements
  • Investigate claims, including taking recorded statements, photographing and measuring damage, and writing estimates.
  • Strong knowledge of auto body repair and ability to utilize specialty software to write auto and truck estimates
  • Strong knowledge of building construction and ability to utilize specialty software to  write estimates on commercial and  residential properties
  • Ability to read financial statements and understand basic accounting and business income principles Ability to think “outside the box” and demonstrate problem solving skills
  • Strong computer skills are necessary to effectively operate in the paperless Claims Management System
  • Excellent verbal and written communication skills are required.
  • Must be able to operate Microsoft Office, specifically Word, and have at least a rudimentary knowledge of Excel.
  • Must be able to prepare and present thoughtful and detailed reports.
  • Must be able to organize a workload that involves heavy communication via written correspondence, email, and telephone.
  • Must be physically able to drive for long distances when necessary for claim inspections
  • Must be physically able to travel for extended periods for CAT duty when necessary
  • Must be physically able to carry, transport, set up, ascend, and descend ladders
  • Must be physically able to walk on roofs  (with appropriate safety measures)
  • Continuing education to maintain state-specific licensing requirements
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to absorb and adapt to changing technologies in the work environment

Preferred Formal Education:

  • College degree AIC, CPCU or other Insurance-related designation
  • At least 5 years equivalent work experience in Claims Adjusting

Knowledge & Experience

  • Excellent analytical and critical thinking skills
  • Excellent communication skills, both verbal and written MS office experience, specifically Word and Excel
  • Strong organizational skills
  • Ability to work effectively and efficiently in a work-from-home environment
  • Strong estimate writing skills Midwest utilizes Mitchell for auto estimating, and PowerClaim and CoreLogic for property estimating and valuations.
  • Experience with these software applications is a plus.

Work conditions

  • Midwest Family is a work from home environment  
  • Applicant must have sufficient space for an at-home office and high-speed internet is a requirement
  • Ability to work a 40-hour week, 8 hour days, 5 days per week, with potential for longer work weeks during periods of heavy claim volume
  • Ability to be on-call after hours and on weekends when designated
  • At least one week of virtual training
  • At least 2-4 weeks of travel for training in the field
  • This position requires a lot of driving.  Applicant must be physically able to operate a company vehicle and be prepared to spend at least 50% of working time behind the wheel
  • Applicant must be physically able to carry, transport, ascend, and descend ladders
  • Applicant must be physically able to navigate roofs at height
  • Applicant must be physically able to crouch, crawl, and navigate tight or confined spaces when necessary
  • This position requires dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and other devices
  • Applicant must be physically able to travel when necessary for storm duty, and to participate in training sessions, presentations, and meetings

Other Functions

  •  Regular and reliable attendance
  • Ability to work as part of a team
  • Perform other duties as may be assigned
  • Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company

 

Midwest Family Mutual offers a competitive salary along with an excellent benefits package that includes Medical, Dental, Vision, Health Savings, Flexible Spending, Short-Term and Long-Term Disability, Life Insurance, 401(K), Roth 401K, and Pension Plan.

Company

Midwest Family is a multiple line property/casualty insurer actively writing Personal Lines and Commercial Lines in 16 states: Minnesota, Wisconsin, Illinois, Iowa, Nebraska, South Dakota, North Dakota, Montana, Missouri, Kansas, Indiana, Arizona, Nevada, Utah, and Colorado.

  • Rated A- 'Excellent,' Financial Class VII by A. M. Best and Company, the industry authority.
  • Excellent financial stability, liquidity and claims paying ability.
  • Backed by quality, highly rated reinsurers.
  • Serving the insurance needs of Midwesterners for over 110 years.
  • Fast and accurate policy issuance.
  • High level of customer satisfaction.our agency surveys show a 96%+ level of customer satisfaction.
  • 100% direct bill with flexible payment options.
  • Our agents are selected to provide the best in 'value added' service and insurance protection.
  • Initial response to your claim is usually within 24 hours.
  • Claims service available 24 hours a day, 7 days a week.
  • Tenure and expertise of our staff translate to consistent, quality service.
  • We employ 'state of the art' technology to serve you best.

Midwest Family markets its products exclusively through independent insurance agents. 

OUR HISTORY

Our company was organized in 1891 as Minnesota Farmers Mutual Insurance for the purpose of writing crop and hail insurance for Minnesota farmers. In 1906, operations were broadened to include farm windstorm insurance. General fire and inland marine lines were added in 1929. Automobile and dwelling coverages were added in 1930. In the late 1970.s, the company expanded its product offerings to include homeowners and personal automobile coverages. To more accurately reflect the company.s broadened product lines and its lesser focus on the farm market, in 1983, the board of directors changed the name of the company to Midwest Family Mutual Insurance Company. In 1991, the company introduced its first commercial lines insurance products allowing the company to further broaden the products available to its independent agent sales force. In 1997, the company further diversified by adding the states of Iowa, Nebraska, North Dakota and South Dakota to the two existing states, Minnesota and Wisconsin.

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