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Insurance Service Center Rep, Personal Lines

Employer
MAPFRE Insurance
Location
Working from home
Salary
$38K to $42K, commensurate with experience
Closing date
Apr 22, 2023

View more

Category
Customer Service
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

** Fully Remote **

Prior P/L Insurance experience required

Hours:   Flexible hours available Monday thru Friday, beginning as early as 8:00 a.m. and end as late as 8:00 p.m.  Working 1-3 Saturday's per calendar year will be required, with hours being 9:00 a.m. to 3:00 p.m.

Job Summary

The successful ISC representative is enthusiastic, thoughtful and motivated to provide an enhanced level of customer service to our partner agencies, internal and external clients. Our business is consistently growing and changing and we strive to be at the forefront of providing excellent service, maintaining client relationships, retaining existing business and promoting new business.

Higher graded positions available commensurate with experience

Knowledge, Skills and Abilities

Education: High School Diploma, insurance knowledge and related experience a plus
Experience: Prior P/L experience required.  P/L Producers license preferred.
Knowledge: Strong endorsement processing experience needed.
 

Additional Knowledge, Skills and Abilities
 

Computer skills: 
Strong typing and overall computer skills (MS office/outlook/chrome). 

Adaptability to new platforms, procedure changes and possible technical issues.  

Customer Service:  
Communicate in a clear, concise manner while breaking down barriers for the customer 

Display active listening skills with a focus on timely resolutions 

Display empathy by understanding the customers’ needs 

Empowered to handle difficult calls using available resources while also maintaining a calm and knowledgeable tone. 

Flexibility with scheduling changes to provide customer support (OT/flex schedules) 

Display agility to changing skills and tasks as needed to provide customer support 

Excellent written communication 

Organized and detail oriented

Knowledgeable about services offered by keeping up with procedure changes 

Problem Solving: 
Ability to make sound business decisions without guidance.  

Able to work independently to trouble shoot and problem solve customer issues with available resources (billing material, blogs, wikis, etc…) 

Ability to use critical thinking to analyze and resolve a customer issue or provide alternative solutions.  

Ability to multi-task to resolve most critical issues while also prioritizing based on high call volume.  

Ability to work quickly under pressure 

Personal accountability for tasks as well as department/individual goals 


Personal/Team development: 
Takes accountability for performance of self-using tools provided

Be open and receptive to coaching and feedback towards performance goals with a focus on future career growth for self and others

Collaborate well within a team while providing support to less experienced team members to include peer training.  

Focus on innovation by recommending LEAN ideas to bring about process improvements

Bilingual in Spanish a plus

Company

About MAPFRE Insurance

MAPFRE Insurance offers friendly service from over 2,000 professional focused on taking care of your and your family.

Global Presence:  MAPFRE Across the Globe:

Part of the MAPFRE Group - a global insurance group doing business in over 100 countries across five continents.  MAPFRE has over 36,000 employees serving over 30 million customers worldwide. 

Local Focus:  MAPFRE in the United States

Offers a wide range of insurance solutions for the home and vehicle

Is the 23rd largest Property-Casualty Insurer

Is the 19th largest private passenger auto insurer

Has a network of more than 5,000 independent agents and brokers

Has a presence in 14 States

Rated “A” (Excellent) by A.M. Best Company

Company info
Telephone
15089495998
Location
11 Gore Rd
Webster
MA
01570
US

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