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Claims Service Representative - Hybrid work schedule

Employer
Merchants Insurance Group
Location
Buffalo, New York (US)
Salary
Competitive pay with an outstanding company bonus program.
Closing date
Apr 16, 2023

View more

Category
Claims
Job Type
Full Time
Career Level
Entry Level

Job Details

Claims Service Representative

Buffalo, NY

 

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for a Claims Service Representative for our Central Claims team to join our Corporate Headquarters located in Buffalo, New York.  Candidates who are interested in pursuing a rewarding career in property and casualty insurance are encouraged to apply. 

Merchants Insurance Group is proud to be named one of Buffalo Business First’s 2023 Best Places to Work in Western New York. “Fast Track” company and Top Private Company for the 4th year in a row by Buffalo’s Business First, a Super Regional Property/Casualty Insurer by the Insurance Journal and has recently been named as one of Ward's top 50 performing insurance companies in the United States for the 2nd year in a row.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

At this time, our colleagues are working a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days per month at home or in the office. This exciting new Hybrid Work benefit will offer colleagues a flexible work schedule with the ability to remain connected with your Merchants team and colleagues.

The Claims Service Representative will become part of a dedicated team focused on providing outstanding customer service to our customers.

 

Essential Duties and Responsibilities include, but are not limited to:

  • Provide quality customer service by means of timely first contact, communication of expectations to customers and the timely responsiveness and disposition of policyholders’ comprehensive claims.
  • Answers incoming calls and sets up reported claims timely and accurately in our claim system.
  • Completes timely coverage verification and thorough investigation necessary to ensure an equitable disposition of claims.
  • Performs claim activities such as requesting appraisals, requesting police reports, preparing and mailing payment documents.

Qualifications & Skills:

  • Associates degree or equivalent work experience.
  • Prior customer service experience required.
  • Insurance background is a plus.
  • Excellent communication skills.
  • Computer experience including Microsoft Word experience.
  • ImageRight knowledge is a plus.

 

Merchants Insurance Group Benefits:

 

  • Welcoming and positive work environment.
  • Flexible work arrangements, including flex scheduling and summer hours.
  • Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
  • Colleague Appreciation Events.
  • Competitive pay scale.
  • Generous paid time off package.
  • Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
  • Outstanding company bonus program.
  • Tuition Reimbursement.

 

And many more exciting company benefits!! EOE

Company

Since 1918, Merchants Insurance Group has been providing high-quality property and casualty insurance for businesses and individuals throughout the Northeast and North Central United States.

Rated “A-” by the A.M. Best company, Merchants Insurance Group is headquartered in Buffalo, New York and operates regional offices in Buffalo and Hauppauge, New York; Manchester, New Hampshire; and Mount Laurel, New Jersey.  Merchants Insurance Group is proud to be named a “Fast Track” company and Top Private Company for the 3rd year in a row by Buffalo’s Business First, a Super Regional Property/Casualty Insurer by the Insurance Journal and has recently been named as one of Ward's top 50 performing insurance companies in the United States for the second year in a row.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

Merchants writes predominantly commercial insurance in market segments with identifiable risk characteristics, concentrating on artisan contractors, business owners and commercial automobile.

Our products are sold through a network of more than 1,000 independent insurance agents. We sell our products through independent agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.

Outstanding service, competitive rates, personalized attention and a large offering of products make Merchants Insurance Group unique.  Our focused, low-risk approach to property and casualty insurance has proven successful for almost 100 years.  All of our colleagues work to help our agents and protect our customers, gain their trust and earn their business…every day.

 

Company info
Website
Telephone
7168493161
Location
250 Main Street
Bufffalo
NY
14203
US

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