Commercial Insurance Program Administrator

Welling young, LLC has partnered with an independent retail insurance agency in the Houston area that is seeking a Commercial Lines Program Administrator. The Program Administrator will lead program teams, overseeing program policies, procedure, product development and key relationships.

The successful candidate will develop complex strategies, define objectives, and establish specific priorities. The person in this role will be able to package products and services, identify inconsistencies and realign objectives to meet the needs of clients and within the organization. Additionally, the successful candidate has a proven track record of conceptualizing and executing solutions in response to industry challenges and innovations.

The Essential Duties/ Responsibilities for this Role are:

• Identify, develop and expand revenue generating programs
• Plan and allocate resources to meet program service standards, as well as productivity and quality control goals
• Review workload data and activity reports to monitor and measure program productivity and profitability
• Develop, implement, maintain and measure program policies and procedures, including service standards
• Continuously monitor policy form language, market trends and emerging coverages for potential program updates and opportunities that further enhance program coverage(s)
• Develop and maintain effective relationships with key carriers and brokers
• Handles select program accounts, performing in the Account Management role
• Communicate instructions, updates and monitor remote staff as needed
• Develop, implement, and maintain program template documents Oversee Risk Purchasing Group(s)

The Supervisory Responsibilities for this Role are:

• Provide support, mentorship and guidance to program staff members
• Manage the day-to-day operations of the program teams
• Organizes and oversees the schedules and workload of program team members
• Facilitates performance management, including conducting growth and development reviews for program team members
• Recommends education and additional training for continuous growth and development opportunities of the team members
• Evaluates team staffing and individual performance, develops recommendations for action plans