Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.

This position pays up to $17 / hour, to include comprehensive benefits on Day One

Schedule:  Monday through Friday, 8:30 a.m. to 5:00 p.m. MT / hybrid work week; overtime as required

Job Summary:

This position is responsible for the effective and efficient completion of all new warranty product pricing rate cards, rate card modifications and special rate card requests.  Also responsible for documenting, cataloging and maintain all rate cards in the system.  Additional responsibilities include prompt and courteous service to both internal and external customers.

Essential Duties and Responsibilities:

• Effectively and efficiently complete all daily tasks relating to warranty product pricing rate card development, implementation, and modification.
• Respond to and ensure the prompt and effective response to all customer service telephone and/or written inquiries.
• Promptly resolve rate card issues.
• Maintain positive working relationships both internally and externally.
• Document, catalog, and maintain all rate cards in the system.
• Continually strive to improve work processes and lower expenses.
• Forms mapping in SCS system.
• Special projects or other duties as assigned.

Competencies:   Strong analytical skills with an attention to detail and accuracy.  Must have the ability to actively listen and solve problems.  Must be organized and comfortable working in a fast paced environment. Must have the ability to work independently or as part of a team. Multi-tasking skills are critical.  Must have the ability to change direction and adjust priorities frequently during the day.

Communication:  Strong interpersonal, written and verbal communication skills, with the ability to effectively communicate with employees at all levels of the organization, customers, agents and clients.

Excellent Client / Customer Service:  Must possess a customer service attitude and be able to ensure all customers, and/or client related issues are handled in a fast, fair and courteous manner.

Strong decision making skills:  Must be able to analyze and/or gather all available information to formulate sound decisions and effectively resolve a variety of rate card issues.

Analytical skills:  Must be detail oriented with a keen attention to accuracy and quality.

Education and/or Experience:  Must possess a high school diploma or equivalent, along with previous service contract or business processing environment experience (preferred).  

Computer Skills:  Must possess above average computer skills, including a solid working knowledge of Excel, as well as other Microsoft Office applications.