PL Customer Care Associate I

Location
West Trenton, New Jersey
Salary
Not Specified
Posted
Nov 23, 2022
Closes
Jan 22, 2023
Ref
227625#GIJ-NJM-Insurance.1
Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Overview

NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

Schedule: Monday – Friday, 8:45am – 5:00pm

Once fully trained, work from home flexibility is available.

read more

NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

Schedule: Monday – Friday, 8:45am – 5:00pm

Once fully trained, work from home flexibility is available.

Responsibilities

  • Provide quality assistance and customer service in a professional and timely manner to policyholders and internal departments

  • Review accounts for accurate invoicing, payments and reimbursements

  • Process and verify adjustments to policyholder accounts

  • Analyze and review daily reports

read more

  • Provide quality assistance and customer service in a professional and timely manner to policyholders and internal departments

  • Review accounts for accurate invoicing, payments and reimbursements

  • Process and verify adjustments to policyholder accounts

  • Analyze and review daily reports

Requirements

  • Excellent verbal and written communication skills

  • Superior listening skills

  • Strong multi-tasking and organizational skills

  • Strong computer and Microsoft Office skills

  • Previous call center experience handling inbound calls is a plus

  • Ability to work independently or in a team environment

  • High school diploma or GED

  • Bilingual skills are a plus

Salary Range: $38,000 – $44,000. Salary is commensurate with experience and credentials.

read more

  • Excellent verbal and written communication skills

  • Superior listening skills

  • Strong multi-tasking and organizational skills

  • Strong computer and Microsoft Office skills

  • Previous call center experience handling inbound calls is a plus

  • Ability to work independently or in a team environment

  • High school diploma or GED

  • Bilingual skills are a plus

Salary Range: $38,000 – $44,000. Salary is commensurate with experience and credentials.

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