Account Manager - Employee Benefits (Large Group)

Alera Group
Grand Rapids, Michigan
Not Specified
Nov 14, 2022
Jan 13, 2023
Job Type
Not Specified
Career Level
Not Specified


Lighthouse Insurance group, an Alera Group Company is seeking a Account Manager to join our Employee Benefits team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you're looking for, this is your chance to be part of an amazing organization!

About Lighthouse, An Alera Group Company

Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

Why Work Here?

We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.

As an Account Manager you will build trusting client relationships through consistently delivering on commitments, proactively anticipating needs, and articulating complex topics in a simple, relatable way. The objective of an Account Manager is to retain clients by delivering the highest degree of customer service while managing everything from their day-to-day needs to the plan renewal and open enrollment process.


• Manage the growth of a designated book of business as relating to marketing, claims, retention, and account development in collaboration with Sales Executives, Senior Account Managers, Account Coordinators, and other support staff.
• Develop and maintain strong internal and external relationships, to provide the highest level of customer services and effectively negotiate on behalf of clients with carriers and other service providers.
• Support clients and their employees with claims reporting, health care navigation, and carrier advocacy.
• Educate clients and their employees regarding benefit trends, benchmarking data & analytics, legislation and compliance changes, benefit administration systems and technology tools, and all relevant Lighthouse capabilities and services.
• Provide timely and thorough answers to billing questions, membership audits, eligibility questions, and other service requests.
• Perform insurance policy, coverage, and exposure reviews.
• Mentor and train entry level and junior members of the Service Team.
• Pursue a program for personal and professional development within the Alera Group network.
• Create and maintain a positive work environment – build trust, open communication, creative thinking & cohesive teamwork.
• Support Lighthouse Group culture through leading by example.
• Performs other responsibilities and duties as needed.


• Business experience or related college degree
• Minimum of 2 years of experience in Benefits or Human Resources.
• Demonstrated ability to collaborate with diverse individuals.
• Refined verbal and written communication skills.
• Strong presentation skills.
• Strong proficiency with Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Holds or willing to obtain Michigan insurance license and complete continuing education requirements as needed

Equal Opportunity Employment

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Similar jobs

Similar jobs