Trav Banner

Sr. Director External Communications

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,200.00 - $203,300.00

Target Openings


What Is the Opportunity?

Under general direction, is responsible for developing, leading, and implementing externally focused communications strategies and initiatives in support of business goals and strategic priorities. Serves as chief communications advisor to the head of a business or function and their leadership team. The individual will have regular, direct contact with the media. This position manages and leads others including external agency resources in the execution of externally focused communication plans and strategies.

Travelers offer a hybrid work location model that is designed to support flexibility. #LI-Hybrid

What Will You Do?

  • Lead the development, implementation, and execution of external integrated strategic business communications plans that directly advance business objectives and priorities while reinforcing and promoting the company's reputation among key stakeholders.
  • Develop and implement corporate public relations objectives, programs and projects.
  • Serve as a strategist and thought partner to VP, of External Communications and leadership team.
  • Advise senior business leaders and project teams on external communications objectives, strategy, and content for a variety of external audiences at all levels.
  • Partner with business area/initiative subject matter experts to develop content for external strategic communications.
  • Counsels senior leadership on external communications approach and stakeholder engagement; recommends changes.
  • Utilize a deep level of communications expertise to ensure implementation of external communications aligned with business objectives.
  • Provide leadership to development and implementation of external communications across all external audiences.
  • Identify risks, issues, and challenges and recommend solutions related to the business; works closely with leaders to craft key messages.
  • Ensure that enterprise approval processes, templates, and brand guidelines are followed in the development of external communications materials.
  • Ensure that key strategic business messages are integrated into initiative and project communications strategies.
  • Collaborate closely with colleagues across the Communications team to ensure cross-functional team alignment with communications strategy and priorities.
  • Measure effectiveness of overall external communications through qualitative and quantitative methods. Review recommended changes and ensure implementation as appropriate.
  • Recruit, develop and motivate communications staff.
  • Interact with reporters from national and local news media; professors and researchers; and civic and community organizations interested in employee communications and employee relations issues.
  • Identify target audiences and media outlets.
  • Ensure that external communications are legally compliant and cost effective.
  • Cultivate strong partnerships/ relationships with business and function leaders, and works effectively with colleagues across the company.
  • Assist communications senior management in controlling expenses to ensure the most cost-effective methods are used while meeting business needs.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's or Master's degree in communications and at least 10+ years' experience in a corporate communications role or public relations agency - agency and / or insurance experience is a plus. Exceptional writing skills.
  • Extensive experience working with reporters.
  • Thorough knowledge of all contemporary communications techniques.
  • Thorough knowledge of appropriate methods and techniques for communicating with multiple audiences.
  • Thorough understanding of business strategies.
  • Thorough Knowledge: Possesses advanced knowledge of subject matter in order to solve unusual as well as common work problems.
  • Advanced interpersonal skills, including ability to communicate effectively verbally and in writing.
  • Advanced presentation skills
  • Advanced project management skills, with ability to manage multiple projects simultaneously, within tight timeframes. Ability to coach others to deliver projects.
  • Advanced writing and editing skills.
  • Advanced problem-solving and analytic skills and ability to think critically.
  • Advanced ability to work individually and as a member of a team (on team assignments). Ability to build productive working relationships across functional areas.
  • Advanced ability to interact with and influences senior leaders.
  • Strong business acumen with advanced ability to think and operate strategically.
  • Ability to identify emerging issues in the organization, and external issues that could affect the company's reputation.
  • Advanced Leadership Skills, including ability to:
  • Coach and develop employees
  • Leverage Differences.
  • Manage in participative manner.
  • Manage change effectively.

  • Inspire others and promote a vision.
  • Understand and navigate organization.
  • Align resources to accomplish key objectives
  • Advanced skill/competency level:
  • Demonstrates advanced knowledge and ability; can apply the competency in new or complex situations.
  • May guide other professionals.

What is a Must Have?

  • Bachelor's degree in English, journalism, PR, communications or minimum of 7 years of related communications experience.
  • Minimum of 2 years of management experience.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.