The Navy Mutual Aid Association is committed to helping military members grow and protect their wealth through providing life, annuity products, and services. Also, assisting Sea Service members and their families in securing federal benefits to which they may be legally entitled.

Formed in 1879, we are a non-profit, member-owned association that provides high-quality life insurance, financial education and other benefits to military families nationwide. Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our team’s efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outstanding customer satisfaction member retention ratings. Please find below a short video that reflects Navy Mutual Aid Association’s Mission and Values.

https://www.youtube.com/embed/60nERBKxwUo

The Navy Mutual Aid Association is a non-profit, member-owned mutual association established in 1879 to provide affordable life insurance and peace of mind to members of the military and their families.  One hundred and forty years later, our mission and commitment to protect those who defend us remains unwavering.  Through quality life insurance products, no-cost educational programs and unparalleled service Navy Mutual has earned the loyalty and support of our growing membership.

Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our team’s efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outstanding customer satisfaction member retention ratings.

Inspired by the history and character of our own Members, Navy Mutual naturally promotes a strong, hardworking culture. Our staff, leadership, and Board members continuously strive to provide exceptional service and expert guidance to Navy Mutual Members, servicemembers and their families. Navy Mutual is committed to fostering, cultivating and preserving a culture of diversity and inclusion, and embraces the characteristics that make our employees unique. We understand the collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but Navy Mutual’s reputation and success as well.

For a better understanding of our mission and culture, we have included a link of a short video with testimonials from our senior leadership and employees.

https://youtu.be/Gv2YqoSCgrQ

This position is full-time and is located in Arlington, Virginia and will report to the Vice President, Member Services.  

Core Working Hours: 8:30 am to 5:00 pm

Position Summary:

The primary role of the Junior Customer Service Specialist is to Manage the Association’s telephone and voice mail system by transferring calls and taking messages accurately, efficiently and courteously.  Provide administrative support to the Member Services team by filing and handling of incoming and outgoing faxes.

Duties & Responsibilities:

• Manage the Association’s front desk during assigned working hours by answering phone and greeting all visitors in a courteous, cheerful and professional manner; issue and collect identification badges as visitors sign in/out.
• Provide Administrative support to the Customer Service Team by handling of incoming and outgoing faxes; assist with digitalization of files and mail.
• Deliver extraordinary client experience by demonstrating attentiveness to the needs of the Members.
• Create and develop scripts and FAQ’s relating to various inquiries to better serve our members and prospective members; and determine the nature of the call and direct the caller to the appropriate individual or department.
• Provide general information about the Association (history, products, services offered, directions, access information for visitors, etc.) to members or prospective members by telephone or walk-in inquires.
• Provide security by managing the visitor’s log-in and lobby area lock-down procedure; report suspicious activity to supervisor immediately.
• Complete Ad hoc projects; prioritize and manage multiple initiatives or projects simultaneously, and follow through in a timely manner.
• Successfully function within a team environment and actively participate in achieving team goals.
• Participate in the cross-training of all duties, in order to ensure proper continuity of operations and coverage of operational functions at all times.
• A demonstrated ability to learn and continuously develop industry knowledge and best practices and by gaining knowledge of all Navy Mutual products and served provided to Members.
• Other duties as assigned.

Qualifications:

A Bachelor’s degree and/or 1-2 years of experience with telephone console or multiline telephone support in a professional office environment.  Customer service skills, data entry and organizational skills are required.  Must possess excellent attention to detail.  A demonstrated ability to multitask while working independently under pressure.  MS Office Suite (Word, Excel, PowerPoint) experience is a must.

Navy Mutual offers a Full Benefits package including, medical, dental, vision, 401k, life and disability insurance, educational loan assistance, tuition reimbursement and parental leave and so much more.

Salary: Commensurate with Experience

We recognize that our strength and success are directly linked to the quality and skills of our diverse employees. We are proud to be a place where talented people who strive to support the mission and values of our association can grow as professionals, leaders, and individuals. Please visit www.navymutual.org to learn more about our guiding lights, history and mission. 

Navy Mutual Aid Association is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. 

Navy Mutual utilizes E-Verify.

Navy Mutual Aid Association is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.