Senior Enterprise Architect

Location
Raleigh, North Carolina
Salary
Not Specified
Posted
Sep 21, 2022
Closes
Nov 20, 2022
Ref
5893#GIJ--Arch.2
Category
IT
Job Type
Not Specified
Career Level
Not Specified

The Senior Enterprise Architect reviews current and potential technologies, standards, applications, services and systems to ensure the appropriate and successful use of technology in support of Arch Insurance's applications and business. They are an established enterprise architect with broad domain experience in our business, systems, and technology. This role is also responsible for IT governance oversight, ensuring accurate and timely collection of key metrics and performance indicators that are used to make departmental decisions.

Job Responsibilities

  • Owns the Infrastructure, Application and Data technical domains for Arch and drives the organizations assets from the current state to target state architecture
  • Maintains subject matter expertise in these domains both business and technical
  • Collaborates with members of IT to review and assess the architecture of Products, Systems, or Applications for compliance to existing standards, guidelines, or best practices
  • Collaborates with other Enterprise Architects, Domain Owners and APMs (Agile Program Managers) to ensure that any recommendations or approaches will align well from an Application, Infrastructure, and Data perspective
  • Performs in depth technical analysis, research, proof of concepts, and evaluations as required to validate that the recommendations Enterprise Architecture makes are sound and will not introduce risk into IT Execution
  • Maintains an understanding of long-term company strategy and ensures that designs will enable the company to meet the changing industry/competitive demands
  • Reviews Systems, Applications, or Products and provides recommendations for improvements that will enhance the alignment to standards, best practices, or guidelines
  • Collaborates with Enterprise Architecture and other members of the wider Arch IT team to define architecture standards that drive business capabilities and optimization to create efficiency, quality and agility
  • Must be able to effectively communicate, and influence teams to do what is best for Arch Insurance without direct reporting responsibility
  • May be asked to perform other duties as required
Required Skills/Experience

  • Extensive knowledge of technology service management and governance frameworks, especially ITIL
  • Experience working directly with IT and business users
  • Experience managing ITSM in a regulated environment (Sarbanes-Oxley, PCI, and NYDFS).
  • Exceptional Customer and End User Experience focus
  • Expertise with incident, major incident, problem, change, release, knowledge, and asset management
  • Deep functional and technical knowledge of ITIL workflow platforms such as Service Now
  • Critical thinking for analysis of existing processes to implement continuous improvement programs
  • Experienced in working with on- and off-shore service desk, infrastructure, and application support teams to continuously identify opportunities to improve L1/L2 experience and support activities
  • Demonstrated experience optimizing and improving SLAs, incidents, change quality, asset quality
  • Desire to measure and continuously improve in all areas and facets; metrics & reporting mindset; ability to identify crucial KPI for the organization broadly and service-based KPI as needed
  • Knowledge of disaster recovery and business continuity best practices including planning and testing.
  • Strong leadership, people management, and organizational development skills
  • Experience working in a hybrid on- and off-shore model
  • Transformative mindset and experience operating as a change agent
  • Cultural preference to leading by example and servant leadership
  • Experience developing, improving, automating service catalogs reducing manual work and wait times
  • Prepares presentations, documents, diagrams, models, and other artefacts as required to communicate analysis, recommendations, or designs.
  • Communicates with stakeholders at varying levels within the organization to drive our use of technology forward
  • Works independently with little supervision and drives assigned activities to desired outcomes and results
  • Serves as a trusted advisor to the CIO and IT Leadership team
  • Prepares materials to support the IT Governance Committee (monthly) and IT Steering Committee (as required)
  • Analyses collected data to identify what contributed to performance positively or negatively to foster a culture of continuous improvement and to drive to outcomes
  • Coordinates, projects and activities to ensure they are completed on time with limited supervision from management
  • Collaborates across teams and functions to ensure that all information collected is accurate and objective
Education

  • Required knowledge & skills would typically be acquired through a Bachelor's degree and 10+ years of related experience in software development, infrastructure delivery, and/or information management
  • Prior experience and accountability for system or applications architectures is expected
The Company

Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, and Australia, providing specialty risk solutions to clients worldwide across a wide range of industries. With nearly 20 years of operating history and strong financial ratings, our track record remains solid.

Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.

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