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Account Service Analyst

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$42,600.00 - $70,400.00

Target Openings


What Is the Opportunity?

Under general supervision, this position reports to the Loss Responsive /Non Funded Manager. The Account analyst is responsible for performing their job with the highest level of professionalism while working and resolving issues related to the billing and collection of Non-Funded Deductibles, as well as providing superior customer service in managing the Non Funded Helpdesk. The Account Service Analyst will resolve issues/disputes and escalate as needed per the escalation process. Responsible for proactively developing a strategy for servicing accounts and the collection of incoming receivables.

What Will You Do?

  • Contact the insured responsible for making payments. Collect amounts billed on assigned accounts.
  • Apply all payments received. Research discrepancies and process disbursements; maintain bill pull list, cash in suspense, cash stops, receivable stops, unapplied offsets, pending DC lists, and payment agreements per the individual processes.
  • Analyze and assess disputes and issues related to accounts which are not paid in a timely fashion.
  • Escalate account issues to management/consultant in accordance with escalation guidelines.
  • Document all collection problem issues and phone calls.
  • Update comments on any research issue, transaction or communication with detailed information including any plan or next step and when a follow up call will be made.
  • Develop strategy for collection of accounts. Discuss issues with manager/consultant as appropriate. Identify problematic accounts and develop a strategy to address the timeliness of incoming receivables.
  • Process disbursements timely and enter into Trex system.
  • Understand the waiver process on assigned accounts. Analyze and provide recommendations for the waiver/write off process and know the difference.
  • Work with business partners to resolve disagreements or answer questions related to claim and marketing issues.
  • Notify Account Executives when active accounts are scheduled to go to RMS.
  • Handling and management of Non Funded Help Desk
  • Reviewing Garage Keeper Claim List reports to verify billing accuracy and request offsets if needed.
  • Take ownership and responsibility for accounts.
  • Review with manager any changes to accounts that are being reviewed to add or delete a bill pull.
  • Review with manager any changes to an account in pending DC before removing from pending DC status.
  • Return Mail: Research return mail for correct addresses and possibly out of business companies. Correct billing address in the system and resend as appropriate or complete request to write off/waive amount due.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • College degree or equivalent work experience preferred.
  • Exceptional communication and negotiation skills.
  • Basic Accounting Skills
  • Customer Service Skills
  • Excel skills
  • Knowledge of Insurance Products

What is a Must Have?

  • High school diploma or GED required.
  • One year of banking, finance, accounting or billing experience required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.