Customer Service Representative - Billing Services

Springfield, Missouri
Not Specified
Sep 13, 2022
Nov 12, 2022
Job Type
Not Specified
Career Level
Not Specified

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We've been recognized by Forbes as one of America's most trustworthy financial companies and best mid-sized employers. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

What's in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Customer Service Representative (Billling Services)

Do you have high attention to detail, possess the ability to effectively multi-task, thrive when organized, and enjoy both team oriented and autonomous work? As a Customer Service Representative, you will be responsible for providing customer service that exceeds expectations to both internal and external clients. You will focus on resolving issues in relation to billing, researching requests, and reconciling accounts. If you are interested in working with a diverse and tenured team who supports one another's success, please apply today!


  • Assume responsibility for the timely set up and maintenance of Easy Pay plans.
  • Assume responsibility for incoming inquiries via phone, e-mail, fax etc., from insureds and agents concerning premium as it relates to Easy Pay.
  • Research and resolve Easy Pay issues.
  • Assume added responsibilities for fellow team members as needed in a team atmosphere.
  • Reconcile payments received, correcting misapplied payments, researching payment history, process stop payment requests, and reissue refund checks when applicable
  • Process reinstatements on policies that have lapsed


  • Educational Equivalent – High school diploma required. College degree preferred.
  • Prior billing, banking and/or customer service experience/training preferred.
  • Accounts Receivable/Payable training or experience, strong mathematical skills preferred.
  • Underwriting Services experience preferred.
  • Introduction to Insurance courses preferred.
  • MS Outlook training/experience preferred.
  • Must possess excellent oral and written communication techniques.
  • Must maintain congruous working relationships with representatives from various areas of the company and our policyholders.
  • Must demonstrate excellent customer service skills.
  • Strong analytical skills; ability to plan, prioritize and organize; personal effectiveness; manageability; high aptitude for learning; and determination.


• Customer service, call center experience or relevant education.

• Relevant exposure to the field (insurance, banking/finance, etc.).

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.

American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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