Premium Audit Leader

92128, San Diego

 

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

ICW has an exciting opportunity for a Premium Audit leader to lead and direct the operation the nationwide premium audit function providing policyholders with quality audits containing accurate individual risk classification and exposure information to meet corporate profitability and retention objectives.

WHAT YOU WILL DO

Provides overall strategic direction and leadership for the Premium Audit department.

  • Directs the Premium Audit department on large, multi-state accounts and ensures audits are completed timely and accurately.
  • Maintains, enhances, and transforms department policies and processes to improve efficiency and scale.
  • Resolves and makes decisions on large complex audit disputes and other problems/issues.
  • Monitors and acts on Test Audits, Large Risk, and other guidance and programs from the various state bureaus.
  • Acts as a subject matter expert to team and other departments on classifications, pay plans, and policy processes.
  • Utilizes and analyzes data and other key performance indicators (KPIs) to evaluate accuracy, timeliness, execution, and resource deployment.

Collaborates with internal and external partners to maintain efficient workflow processes.

  • Evaluates and manages third party audit vendors against volume, quality, and timeliness goals and to ensure premium audits are conducted in compliance with legal standards and approved practices.
  • Partners with Underwriting, Risk Management, and other areas to drive the best customer experience for our Agents and Insureds.
  • Builds and maintains strong relationships with key external stakeholders including insured, agents, and vendors.
  • Acts as key business lead for Premium Audit transformational projects against future state operational vision.
  • Develops, maintains, and reports on key metrics to identify successes and areas of opportunity for department.

Develops and leads the Premium Audit department.

  • Provides strategic direction to the Premium Audit department. Communicates Mission, Values and other organization operating principles to direct and indirect reports.
  • Establishes and maintains the overall work cadence and ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire department is engaged and that leadership practices in the department encourage development, recognition, and retention.
  • Establishes hiring criteria, on-boarding, and training requirements for incoming staff.
  • Oversees the performance management and development process for the department and performs performance management duties, development planning, and coaching for direct reports.
  • Manages department budget, technology and other resources, workload, and customer requests for the Unit. Ensures adherence to all Company policies and procedures and compliance responsibilities.
  • Ensures data quality, adherence to company security guidelines, profitability and other risk-related metrics for self and members of the team.

SUPERVISORY RESPONSIBILITIES

Manages the Premium Audit department and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; s; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences.

WHAT YOU BRING TO THE ROLE

  • Bachelor's degree from four-year college or university required.
  • Minimum 10 years of related workers compensation and/or premium audit function experience required.
  • Minimum 5 years of experience in a leadership role required.

CERTIFICATES, LICENSES, REGISTRATIONS

Associate in Premium Auditing (APA), Certified Insurance Premium Auditor (CIPA), or Chartered Property Casualty Underwriter (CPCU) certifications preferred.

KNOWLEDGE AND SKILLS

  • Working knowledge of NCCI and WCIRB rules & regulations required.
  • Must have a good working knowledge of Work Comp and General Liability.
  • Strong working knowledge and understanding of a variety of payroll and accounting systems and the differences in Workers' Comp jurisdictions rules and state statutes.
  • Excellent customer service and computer skills with extensive knowledge of Word, Excel, PowerPoint, Microsoft Outlook, and other computer-related programs.
  • Ability to respond to complex inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to compute rate, loss ratio, and percent, and to draw and interpret bar graphs.
  • Manage, influence, and collaborate with people, including vendors, at different levels within the organization to accomplish a common goal.

WHY JOIN ICW GROUP?

  • A flexible work schedule, hybrid and remote opportunities
  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans
  • Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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