Accounting Customer Service Representative

Senior Process Associate
Function: Operations
United States: Sandy Springs, GA

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

This position performs data entry, monitors email boxes, workflow queues, interacts with staff and field resources, sets up and process claim assignments in keeping with defined guidelines, reviews and forwards communications.  Candidate performs work at Genpact’s Sandy Springs office location (Presently remote due to Covid scenario).  Hours are 8 AM - 5 PM EST but may be required to work overtime, nights, and weekends, when workload increases or based on client demand.

Inviting applications for the role of Accounting Customer Service Representative – MRP – 5B

We are looking for someone with an excellent level of English and a passion for finding a solution for customers’ tech problems.  

Responsibilities  

• Answering phone calls with a nice, controlled voice, on a priority established by the team leader;   Perform detailed research into payments received, cash application and AP provisioning, and payments made/to be made to external parties The purpose of this position is to communicate verbally and in writing with the clients/vendors and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.   Projecting a positive image of the company and brand; Implementing changes using your creativity and focus on process improvement; Correct and complete documentation of all customer interactions.   Update Vendor details into Vendor Master System Sharing with all team members any relevant knowledge obtained through customer interactions. Attending training sessions.  Arranging working schedules with colleagues flexibly, according to business needs.   Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.   Provide assistance to new colleagues whenever possible.   Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.  

Qualifications  

Minimum qualifications  

• Very good knowledge of English Language   Secondary school education. Accounting (AR/AP/Cash Application) experience Good MS Office knowledge with focus on experience with Excel  Analytical thinking and self-starter.   Willingness to work in shifts.

Encouraged qualifications  

• Relevant experience in phone customer service. High motivation and ability to learn.   Ability to work under time pressure.  

What can we offer? 

• Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports professional trainings and great career development opportunities Free access to our award-winning learning platform

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.