Dispatch Specialist

Process Associate – Dispatch Specialist
Function: Operations
United States: Sandy Springs, GA

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Dispatch Specialist

This position performs data entry, monitors email boxes, interacts with staff and field resources, dispatch claim assignments, reviews and forwards communications.  Candidate performs work at Genpact’s Sandy Spring office location (presently remote owing to Covid scenario).  Hours are 9am-6pm.  Ability to work overtime, nights and weekends, when workload increases.

Responsibilities

• Develop strong network of field personnel - inspectors, contractors, adjusters Dispatch claim assignments to the field Forward, setup, and stage various work related to dispatching and credentialing resources Follow up communications with resources relating to credentialing and dispatch Assist claims management by having performance discussions with selected desk and field personnel Work with resource recruiting / credentialing department to further build network coverage Assist with training of all desk and field personnel Work with technical teams and subject matter experts to develop various training videos to automate some training activities, including orientations, quick reference and specialty message videos Maintain communication channels with other functions and Ops teams Monitor caseloads and adjust when needed Establish periodic and frequent communications with clients and inside staff to discuss changes and updates to claim handling protocols. Provide status updates on individual claims as requested by client Any and all other tasks assigned within the unit

Qualifications

Minimum qualifications

• Associate’s degree in field with skills transferable to position OR combination of two years in college education and experience relevant to position OR two years of relevant work experience.  Adept at use of computer equipment as well as MS Office applications Vendor management, customer service, or sales experience. Effective phone presentation with ability to efficiently build connects, deliver information and respond to questions of a varying nature Excellent communication and interpersonal skills. Data entry skills Analytical and problem-solving skills Ability to multi-task, set priorities, and effective time management Professional and courteous demeanor and ability to collaborate with a team

Preferred qualifications

• Deep understanding and experience in Sales / Relationship management Past administrative experience in the property insurance or construction industries

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.