Business Analyst II

92128, San Diego


Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

Exciting new opportunity for a Business Analyst II to facilitate business and IT implement technology solutions in a cost-effective way, communicate the requirements to stakeholders, facilitators and partners. The position exists to liaise with both Business and IT stakeholders to enable business in achieving its goals.

Open to remote US candidates, however, preference is local San Diego candidates. This position is hybrid and requires the employee to be in the office 2-3 times/week.


Partners with business leaders to align IT initiatives with business strategy.

  • Acts as an intermediary between the business community and the technical community.
  • Elicits, analyzes, and documents detailed business requirements, understand business processes and relevant technology for business initiatives.
  • Educates the IT organization on the direction of the business.
  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
  • Coordinates and organizes input from various stakeholders, negotiates priorities, resolves conflicts, and builds consensus.
  • Possesses expertise in the business unit(s) they support as well as an understanding of the IT organization's systems and capabilities.
  • Applies insurance and information system knowledge to assist business in improving workflow and improving the cost-effective utilization of insurance systems.
  • May assist with test planning and tests configuration changes and RICEFs.

Achieves the strategic vision and operating platforms that define the people, processes, tools, and technology.

  • Assists with user acceptance testing and lead demonstrations
  • Facilitates communication between IT and business stakeholders to ensure quality, successful delivery
  • Formulates and defines systems scope and objectives through research, fact-finding, critical thinking and thought leadership combined with an understanding of applicable business systems and industry requirements.

Provides insurance and technical support to IT staff.

  • Implements new systems/solutions, enhancements, and maintenance of installed systems.
  • Documents user manuals to describe application installation and operating procedures.
  • Participates in and contributes to design sessions in prototyping new or existing systems.
  • Works to continually enhance business processes, operations, and information process flow.


  • Bachelor's degree from four-year college or university preferred with a major or emphasis in Computer Science, Information Technology, or related field.
  • Minimum 2 years of relevant technical or business work experience; or equivalent combination of education and experience required.
  • Minimum 2 years of related experience in business analysis required.


Preferred: Certified Business Analysis Professional (CBAP), Information Technology Infrastructure Library (ITIL), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) certifications and domain expertise preferred. Insurance certifications Chartered Property Casualty Underwriter (CPCU) and/or Associate in Risk Management (ARM)


  • Knowledge of insurance preferred.
  • Strong analytical skills, ability to create compelling business cases; ability to provide input for cost/effort estimates and financial analysis.
  • Team-oriented focus; ability to conduct effective meetings with business and project teams; ability to elicit business needs, create clear scope, work breakdown, EPICs, requirements, specifications, user stories, flowcharts, UML diagrams, etc.
  • Strong understanding of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards.
  • Knowledge of Modeling Techniques: Object Orientation analysis, UML (e.g. Use Cases, Activity Diagrams).
  • Good understanding of data management and database concepts.
  • In depth understanding of the various software development lifecycles (e.g. Scrum, Waterfall and/or Hybrid) and demonstrated experience in writing software requirements and test specifications.
  • Basic knowledge of SQL and intermediary working knowledge of excel (e.g., Data cleaning, manipulation, and reporting).
  • Working knowledge of API standards for communicating and integration between applications


  • A flexible work schedule, hybrid and remote opportunities
  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans
  • Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.