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Field Claims Representative

Employer
Acuity Insurance
Location
Omaha, Nebraska
Salary
Salary range for this position is $60,000 - $123,000 annually based on experience
Closing date
Sep 6, 2022

View more

Category
Claims
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Are you someone who prefers to not wait for your manager’s approval to handle the claims process? 

You may be interested in joining our nationally recognized claims department with Acuity Insurance.

Who's Acuity Insurance?

• Acuity ranked #1 in the nation for Work-Life Balance according to Glassdoor, surpassing over 1 million employers for this position. Additionally, Acuity was featured in Forbes and Time as one of the best places to work in the country.

• We surpassed $6 billion in assets this year, doubling in the past eight years, adding $1 billion in the past year. This is in addition to reaching $3 billion in policyholders’ surplus within our 30 state operating territory.

Acuity is seeking a Field Claims Representative to investigate and resolve multiline Commercial and Personal Lines claims with empathy, passion, and a sense of urgency.

This position is expected to be a resident within the greater Omaha, NE area.

Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss, to the determination of coverage and liability, to disposition including litigation if necessary.

Acuity offers an impressive array of benefits including an excellent salary, company car, 401k 8% contribution (no match required), company-issued iPhone/iPad, health club reimbursement, professional development opportunities, and much more.

Responsibilities:

  • Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.
  • Completes a thorough investigation to determine coverage, assess liability and evaluate damages.
  • Conducts investigations and provides customer follow-up in person.
  • Evaluates, revises or recommends reserve changes.
  • Inspects and determines property damage.
  • Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.
  • Identifies and pursues all subrogation opportunities.
  • Employs customer service concepts and requirements.
  • Identifies potentially fraudulent claims and promptly refers them to the SIU.
  • Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
  • Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.
  • Handles all claims as assigned, including claims in other districts as requested.
  • Maintains positive attitude.
  • Always represents the Company in a professional manner.
  • Maintains company property in good working order, requests new equipment and secures authorization for repairs.
  • Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds.
  • Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
  • Regular and predictable attendance.
  • Performs other duties as assigned.

Education:  College degree or equivalent experience.

Experience:  5 years insurance claims handling experience. Multi line claims handling and field experience preferred.

Other Qualifications:

  • Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.
  • Good written and verbal communication skills.
  • Organizational and time management skills.
  • Basic understanding of state statutes and case laws.
  • Customer service oriented.
  • Efficient use of laptop and associated software, including e-mail and word processing
  • Work independently.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Company

Acuity Insurance is a property and casualty insurance company headquartered in Sheboygan, Wisconsin. We are proud to bring creativity, heart, and fun to the industry in over 30 states across the nation. Well-known for our unique culture, state of the art facility, and world-class benefits, Acuity boasts a turnover rate of less than 3%. For the past 20 years, Acuity has been named a Top Performer Among Insurers by Ward Group. Founded in 1925, the company generates over $1.2 billion in revenue through 1,000 independent agencies and manages over $6 billion in assets. Acuity currently employees approximately 1,500 employees.

Company info
Website
Telephone
(920) 458-9131
Location
2800 South Taylor Drive
Sheboygan
WI
53081
US

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