Homeowners Property Claims Representative – Liability and Litigation - HYBRID

Plymouth Rock Home Assurance writes homeowner’s and renter’s insurance exclusively. We attribute our growth, success and financial strength to one core belief: if we work hard every day to provide extraordinary customer service – we call it True Service® – the very best homeowners and the finest independent insurance agents will bring their business to us.

Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.

What is exciting about this role and Plymouth Rock?

This is a salary-based position that comes with full benefits, and promotional opportunities. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Responsibilities:
 

• Management of homeowner’s liability claims in MA, CT, NH, PA and NY, and ever-expanding State footprint in all of the states in which Plymouth Rock and Bunker Hill write business.
• Assign, direct and oversee field Independent Adjusters handling the investigation 3rd party liability losses. 
• Work with House and Independent Counsel in the litigation defense process.
• Properly document and assess the Company’s exposure, and establish adequate and timely reserves are placed on files in accordance to our best practices.
• Evaluate and negotiate potential claim settlements with Plaintiffs, or appointed counsel.
• Identify positive and negative trends, formulate solutions and work with other Supervisors and Directors to implement change.
• Provide technical guidance and direction on homeowner liability cases.
• Be accountable for the work of outside vendors, and assure a first-in-class customer service experience.
• Ensure regulatory compliance and usage of claim best practices, while meeting targets for service, loss mitigation, productivity and expense management.
• Ensure prompt determination of coverage, and payment of claims in accordance with quality standards.
   

Qualifications:

• Experience in Massachusetts, Connecticut, New Hampshire, Pennsylvania, New Jersey and New York is preferred. Ability to obtain New York, Connecticut and New Hampshire license is required.
• Comprehensive understanding of liability homeowner claims, with emphasis on slip and fall losses; dog liability; social host.
• Comprehensive understanding of Umbrella exposures and handling losses excess of automobile liability.
• Comprehensive understanding of homeowner policy.
• Comprehensive understanding of General Laws in the footprint States.
• Must have excellent writing skills.
• Must have strong interpersonal skills with the ability to work closely with legal counsel, as well as manage outside vendors, and ensure that results are meeting our standards and objectives.

Education:

• Bachelor’s Degree from an accredited four-year college or university is preferred.

Perks:

• Tuition reimbursement
• Overtime eligible
• Predictable office schedule
• Paid time off including 9 paid national holidays
• Robust wellness program
• Downtown Boston office
• Free onsite gym
• 401(k) Bonus
• Auto and Home insurance discounts
• Company-paid life and disability insurance plans
• Optional Medical, Dental, Vision, Legal, and Identify Theft protection plans
• Licensing opportunities
• Company sponsored social events

About The Company

Plymouth Rock, founded in 1982 by Jim Stone, former Massachusetts Insurance Commissioner, is a privately held insurance company that writes personal and commercial lines of business in the Northeastern United States. Today, Plymouth Rock, with more than $1billion in premiums underwritten and serviced, is comprised of a group of companies that were started or acquired to expand product offerings, channels of distribution, and the geographic footprint. With more than 800,000 policyholders, Plymouth Rock writes insurance through more than 800 independent agents.
 
The Plymouth Rock Group employs 2000 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A--/Excellent.”