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Agency Customer Service Representative

Employer
Florida Peninsula Insurance Company
Location
Boca Raton, Florida (US)
Salary
Depends on experience
Closing date
Jul 22, 2022

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Job Details

Employment opportunities available for an insurance customer service professional.

Potential candidates will work as a member of a team that is focused on providing insurance and financial products to help customers protect their homes, cars, boats, RVs, personal property etc. Agency staff members perform the fundamental role of customer support and reinforcing client relationships.

Key Responsibilities:

  • Ensure positive customer experience with every interaction
  • Maintaining accurate documentation
  • Retaining client relationships by providing excellent customer service
  • Maintain a 4-40 or 2-20 Insurance License

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

Experience:

  • Excellent communication skills
  • Confident and independent
  • Efficient and driven to fulfill customer needs
  • Strong computer skills
  • Must have ability to multi-task

Job Type: Part Time

Pay: From $18.00 per hour

PT Benefits:

  • 401k
  • Professional development assistance

Schedule:

  • 25 hours per week – M-F

Education:

  • High school or equivalent (Required)

Experience:

  • Prior agency CSR experience required

License/Certification:

  • 4-40 Florida Insurance License required

Work Remotely:

  • No

Company

Florida Peninsula Insurance Company is one of the top homeowner’s insurance carriers in Florida, with Corporate Headquarters based in Boca Raton, Florida. We currently have more than 200,000 policies in force with more than 800 Million dollars in revenue. One of our most important commitments is managing our financial stability in spite of the challenges of the Florida homeowner’s insurance market.  The FPI Family of Companies includes Florida Peninsula Insurance, Edison Insurance, Florida Peninsula Claim Services, and The Windward Insurance Agency. 

At FPI, our team members are the heart of our company, and we actively appreciate, recognize, and reward them for their efforts. We offer competitive salaries, an outstanding benefits package, and career development. Depending on the role, many positions offer flexible work arrangements including remote, hybrid, and onsite. This is a casual, family-oriented work environment with a long-term focus on shared success. 

Our Mission is to be the insurer Floridians choose to protect their homes by providing an exceptional customer experience.  We are committed to; A customer-focused and collaborative culture, Continuous innovation, Engaged team members with diverse perspectives, Long-term financial stability, Service to our communities, and Integrity and transparency in all we do. 

We are growing, innovating, and creating a great place to work. 

Florida Peninsula Insurance Company is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Company info
Website
Telephone
561-994-8366
Location
903 NW 65th Street
Suite 200
Boca Raton
Florida
33487
US

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