Senior NOC Engineer

7 days left

Location
Winston Salem, North Carolina
Salary
Not Specified
Posted
Dec 01, 2021
Closes
Jan 30, 2022
Ref
5007#GIJ--Arch.1
Category
IT
Job Type
Not Specified
Career Level
Not Specified

An Arch Senior NOC Engineer is responsible for managing and maintaining our internal customer's networks and infrastructure. Ensuring maximum possible service availability and performance. Providing support services for Engineering and other technical teams.

Job Responsibilities

  • Be a first & fast responder
  • Work, manage and respond to global incidents that need to be triaged, responded to, and resolved/redirected within accepted SLAs
  • Open tickets for customers and constantly monitor the alerts generated by tools to resolve incidents before our customers are aware
  • Interact frequently with technical support, service provisioning, and customer teams with clear and concise communications
  • Lead Incident Management call on during impacting production events
Required Skills/Experience

  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent listening and communication skills, both verbal and written
  • Strong customer relationship skills
  • Organized, detail-oriented and self-motivated
  • Ability to provide and maintain detailed documentation on each ticket
  • Strong computer skills and the ability to effectively communicate through e-mail
  • Knowledge in advanced networking configurations
  • Advanced Experience in Windows Operating Systems
  • Ability to remain in contact with customers thru the completion of the ticket
  • Problem-solving abilities and ability to meet reasonable deadlines
  • Ability to build positive and collaborative relationships
  • Advanced technical skills with the ability to learn new skills and adapt quickly
  • Off-hours on-call responsibilities (rotating shift)
Desired Skills/Experience

  • Basic Linux (RHEL)
  • Windows Server 2008 (MCSA, MCSE, MCITP)
  • Basic Networking (Network+, CCNa)
  • Basic knowledge and experience with the following technologies: Cisco IOS, Nexus OS, Citrix, DNS, DHCP, IPSEC
  • Orion SolarWinds, ServiceNow, Opsgenie, Continuous Delivery Tools
Education

  • Bachelor's degree or equivalent working experience
The Company

Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis. Arch Capital Services LLC provides support and expertise to entities across ACGL to help them operate effectively and efficiently. Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.

#LI-Remote #LI-CS1

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