Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.

We are looking for a Claims Adjuster at our Albuquerque, NM location. 

Summary:

This position is responsible for Adjudicating Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century’s clientele.

Schedule:  Monday – Friday, 9am-6pm and alternating Saturdays 8am-1pm

Essential Duties and Responsibilities:

• Maintain the time of answered incoming claim calls to 60 seconds or less
• Must be able to effectively adjudicate 20-30 claims per day
• Maintain an average of 40+ calls per day
• Promptly, effectively and professionally respond to all claim telephone inquires
• Promptly handle all extraordinary claim, customer or client issues to a successful conclusion
• Maintaining positive working relationships both internally and externally
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
• Special projects or other duties as assigned

Competencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi-tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day without sacrificing service, production, or quality. Have the ability to identify and help remove obstacles to ensure an efficient workflow. Continually improve work processes to increase efficiency and lower claims expenses.

Communication: Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with customers, agents, clients, and senior management at all levels within the organization. Must be able to maintain an even keel and professional demeanor especially during adverse situations.

Excellent Client / Customer Service: Must be able to ensure all agents, customers and/or clients related issues are handled in a timely, fair and courteous manner.

Strong decision making skills: Must be able to analyze all available information and formulate sound decisions and/or produce an accurate work product to effectively resolve a variety of issues.

Analytical skills: Must be able to measure, diagnose, and resolve problems. Must be accurate and have attention to detail.

Education and/or Experience: Must have at a minimum a high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry. Must have the ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills.

Computer Skills: Must be proficient with computers and software applications including but not limited to Microsoft Office and claim administration systems.

At MAPFRE, the safety of our employees matters. We have taken vital steps across all offices from the improvements to our air ventilation, the installation of touch-free devices, to embracing social distancing and requiring medical self-screening to ensure the safety of our employees. We embrace the ability to collaborate with peers in-office, while also offering a flexible work arrangement for many roles in our organization. 

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.