Help Desk Technician

Location
Pittsburgh, Pennsylvania
Salary
$45,000 - $60,000
Posted
Nov 24, 2021
Closes
Jan 23, 2022
Ref
5813
Category
IT
Job Type
Full Time

We’re looking for a Help Desk Technician to provide day-to-day support for a large insurance company in Beaver, PA. Experience with Office 365 and Windows 10 is highly preferred.
 
Responsibilities:

• Install, support and maintain computer desktops, laptops, printers and/or related hardware and software
• Analyze and resolve end user software program/application issues in a timely and accurate fashion, and provide end user training where required
• Thoroughly record information into a ticket system to ensure resolution in compliance with service level agreements
• Provide support for a phone system performing Adds, Moves, and Changes 
• Assist with mobile device support
 
Qualifications:

• College degree (Associates or Bachelor) in a technical field
• 2 - 4 years IT experience
• Microsoft Certified Professional (MCP), Microsoft Certified System Administrator (MCSE) and A+ Certification preferred
 
Apply today or call our office for more details!

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