Digital Risk Manager (Remote/Home-Based Worker)

Work From Home
Nov 23, 2021
Jan 22, 2022
Job Type
Not Specified
Career Level
Not Specified

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

The Risk Management & Compliance function is responsible for monitoring quality assurance and advising management on opportunities to improve compliance and mitigate risk. Management within the function includes analyzing business results and developing action plans to achieve business objectives; providing direct management to employees in a department or sub-group within the function; participating in performance reviews; coordinating employee schedules and workloads; providing coaching, mentoring, and feedback; and participating in and making recommendations regarding hiring, termination, promotion or demotion.

This job is responsible for managing professionals that monitor compliance to company, state, and federal regulations and oversee quality assurance. This individual sponsors projects to track, coordinate, and develop strategies that drive CSA Compliance and advises management on opportunities to improve compliance and mitigate risk. This individual tracks CSA Regulatory Compliance procedures and results, works closely with and trains MCO compliance liaisons and leaders, and develops, maintains, and analyzes Regulatory Compliance & Internal Control data used by management. This individual ensures expert execution of required compliance processes and takes corrective action where appropriate to attain business results. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

Key Responsibilities

Customer Service
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Manages and resolves escalated customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; develops and directs business unit action plans
Risk Management & Compliance
Reviews analyses assessing the impact of significant or highly complex law changes and decides if there is a need to further revise or enhance monitoring in the Field or in Home Office; responsible for countrywide calibration of regulations and laws
Oversees and directs Field and Home Office efforts for compliance monitoring; sets context and escalates to senior leadership when appropriate
Leads and manages the identification of risks associated with processes; develops and implements mitigating controls
Partners with Legal to determine intent of new laws and impact on the claim process
Directs and approves communications and training to Field compliance teams and Home Office about regulatory and SOX compliance and internal controls, as well as some operational risks
Influences Field and Home Office leadership to identify and resolve compliance related matters and address potential fraud risks
Evaluates Field assessments of significant risk and compliance findings; identifies risks, and recommends mitigating controls
Evaluates, triages and responds to various risk inquiries from the Field and other AORs, and works with Home Office teams and others to ensure appropriate context and risk analysis with mitigation and resolution are addressed
Evaluates SOX, internal controls, and internal fraud scenarios for appropriate control, effectiveness, efficiency and risk mitigation
Designs and implements new processes to address needs
Delegates and directs process design and improvement efforts based on Field and Home Office needs
Collects, analyzes, and reports on the CSA Regulatory Compliance, Internal Control, and SOX results according to schedule, and works with the CSA to towards timely resolution of non-compliance issues

Key Responsibilities

Quality Assurance & Compliance
Leads and manages field quality reviews
Identifies and plans quality assurance activities
Serves as a subject matter expert on highly complex regulatory compliance concerns, internal controls, Sarbanes-Oxley compliance, and other company, state, and federal regulatory compliance policies and procedures
Reviews compliance and risk management studies done on other companies to maintain industry awareness, uncover adverse trends, make recommendations for improvement, and implement market corrections
Provides input and support for changes to the regulatory compliance workbooks based on new laws and regulations
People Management / Supervision
Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
Ensures understanding of business objectives, results, processes, etc. with their direct reports
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Manages staff and effectively uses performance management to improve and/or reward employee performance
Participates in checkpoints, goal setting, and PDS's
Completes performance corrective action plans and coaches employees on performance or behavior opportunities
Interviews potential employees
Monitors staffing levels and workloads
Effectively coaches and provides development/career guidance for direct reports
Administers company Human Resources policies


Bachelors degree in related field preferred
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies highly advanced Industrial and Process Engineering practices
Applies highly advanced Digital Product Design and Development
Applies highly advanced knowledge of insurance policy, coverage, and regulation
Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies highly advanced industry knowledge to discipline practices, including best practices, to support the business unit
Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
Applies highly advanced ability to leverage learned technical skills in support of team objectives
Applies highly advanced negotiation and/or arbitration skills
Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
Applies highly advanced problem solving skills to continuously improve business outcomes
Ability to assist leadership in achieving business unit objectives
Applies highly advanced knowledge of training facilitation and coaching skills
Ability to investigate, evaluate and settle highly complex claims
Provides highly advanced individual decision making within authority limits
Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
Applies highly advanced skill in motivation, organization, training, coaching and facilitation of teamwork

Compensation Data

Compensation range for this position is $91,800 to $159,300 per year, based on experience and qualifications. Other compensation includes AIP bonus.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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