Claims Assistant

91367, Woodland Hills


Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

ICW Group is hiring a Claims Assistant to provide administrative support and overall assistance to Workers Compensation Claims Examiners. This position exists to ensure the timely payments of injured worker compensation. This position will work out of our Woodland Hills office 3 days/week, and remote 2 days/week.


Assist Claims Examiner with complete post-claims resolution and related administrative projects.

  • Schedules appropriate medical appointments, calculate mileage and send appointment letter reminders.
  • Interaction with nurse on case management regarding return to work status.
  • Support Claims Examiners in the preparation, processing and monitoring of payments.

Deliver basic to intermediate administrative support to Claims Examiners.

  • Contacts insured (employers) or other involved persons (attorney, injured workers, etc.) to obtain necessary information to process claim.
  • Organizes and works with Claims Examiner using computer to enter, access, search and retrieve data.

Imparts exceptional customer service to internal and external customers, including insureds.

  • Provides information to insured, injured worker or providing referrals to outside vendors as requested by the Examiner.
  • Processes claims for indemnity payments and state mandated forms.
  • Processes non-medical payments.
  • Organizes and works with Examiner using computer to enter, access, search, and retrieve data.


  • Intermediate Microsoft Office Suite: Outlook, Word, Excel, PowerPoint as well as the ability to learn enterprise resources planning (ERP) software.


  • High school diploma or general education degree (GED), required.
  • Minimum 1 year of related experience (i.e. Medical Assistant); or, equivalent combination of education and experience.