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Advocacy 24/7 Triage Nurse

Richmond, VA 23173


The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is responsible for fulfilling essential role, requiring the ability to work a variety of shifts to cover 24/7 duties including evenings, nights, weekends and holidays, and is expected to fulfill job duties when scheduled to work. This is a work from home position.

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 3500 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.


  • Provides telephonic assessment and makes treatment recommendation of injured workers using national telephonic triage protocols.
  • Recommends appropriate provider based on state law and employer's preferred provider network requirements.
  • Educates caller on self-care instructions based on national telephonic triage protocols.
  • Communicates plan of care to customer contacts and/or supervisor.
  • Evaluates injured worker's response to first aid recommendations within a specified timeframe.
  • Documents clinical assessments in organized, concise format and submits written reports within a specified timeframe.
  • Becomes and remains licensed as a Registered Nurse in 50 states and the District of Columbia.
  • Must be able to work independently and with team members in a fast paced environment from nurses' home office. Nurses are required to have a home office that is quiet and free from distraction.
  • Additional duties as required


  • Fundamental concepts, practices and procedures of triage in the field of Workers' Compensation (WC).
  • Ability to problem solve rapidly, multi task and to handle medical emergencies over the phone.
  • Ability to write and speak clearly, easily communicating complex ideas across multiple platforms.
  • Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation.
  • Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets.
  • Strong interpersonal, time management and written communication skills.
  • Great attention to detail, and results focused.


  • Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred)
  • Current RN licensure in Nurse Licensure Compact (NLC) state.
  • 3 or more years of clinical experience in occupational medicine, urgent care, emergency room, home health care (Telephone triage/Workers' Compensation experience preferred)

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

About CorVel


Together, let’s do more.

We are a national provider of risk management solutions for the workers’ compensation, auto, health and disability management industries. We provide our clients with the information and insight they need to make smart decisions. We believe that together, we can deliver better results.

Innovation is our passion.

We invest in intelligent systems and the integrated ecosystem that keeps us all connected. Our commitment to innovation is why we are a nationwide leader in technology driven programs.

We strive for excellence.

With the right mix of savings and customer service, we effectively balance risk and reward. Our expertise and service delivery drive the results your program needs and the savings your bottom line wants.

Our purpose is care.

Every injured worker needs timely, compassionate care. We value your people and we advocate care for your employees. This purpose drives what we do together every day, which is to return injured employees to the workplace.