Claims Team Manager - Construction Liability Claims

02144, Somerville
Nov 19, 2021
Jan 18, 2022
Job Type
Not Specified
Career Level
Not Specified

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!


Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth?  Liberty Mutual Insurance has an excellent claims management opportunity available to join our Construction Liability Claims Team.


The Claims Team Manager is responsible for directing and coordinating the activities of a specialized team of Claims Specialists.  The team is responsible for using the latest technology to manage an assigned caseload of claims and the manager is responsible for ensuring superior delivery of claims services/products.  In addition, the position is responsible for ensuring team members have the needed training and are in compliance with regulatory and company standards.
This position is 100% remote.



  • Responsible for the direction of the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards.
  • Provides technical guidance to team members.
  • Resolves complaints, problems, and coverage questions which have been escalated through the team.
  • Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires.
  • Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures.


  • Comprehensive knowledge of general insurance policy coverage and state regulations.
  • Thorough knowledge of claims investigation techniques.
  • Ability to plan, prioritize, and organize claims workload for the unit.
  • Demonstrates good interpersonal skills including verbal and written communications.
  • People management skills including interviewing skills, training, team building, and performance management.
  • BS/BA degree plus 5+ years of claims experience.  Commercial claims experience preferred.

A little about us


At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.


Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:


We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:


Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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