Sr. Claim Resolution Rep

Parsippany, New Jersey
Nov 19, 2021
Jan 18, 2022
Job Type
Not Specified
Career Level
Not Specified

Under limited supervision in a branch office, obtains information, maintains essential information and determines coverage and eligibility under the policy in order to process medical claims. Handles a full range of cases or cases which require special knowledge such as medical treatment protocols. Recognizes and solves problem of moderate scope and complexity.




  • Obtains information about accidents and injuries from customers and claimants through telephone and written reports.
  • Reviews medical records, researches claimed medical treatment, and communicates with customers, claimants, physicians, medical providers, attorneys, and repair shops, etc.
  • Must secure medical record necessary to process claim.
  • Secures the essential facts about accidents, assesses liability/compensability, negotiates settlements and explains denials to policyholders and claimants.
  • Recognizes potential subrogation cases, prepares cases for subrogation and refers these cases to the Centralized Subrogation Unit.
  • Reviews medical records and bills to verify claimed treatment is causally related to the accident and is reasonable and necessary given facts of the claim. Uses internet and Liberty Mutual contracted vendors i.e.Smart Advisor, AIS) for evaluation of medical payments and treatment.
  • Consults with Nursing staff or Medical Doctors for validation of information as required.
  • Follows ICP procedures to screen and rule out bodily injury claims and refers potential bodily injury.
  • Obtains recorded interviews as required. Processes Wage Claims, No-Fault and medical payment claims.
  • Secures and reviews appropriate medical documentation to verify treatment and causal relationship.
  • Registers claims, updates status notes, establishes target dates, communicates with others, schedules appraisals and releases payments on the automated system within limit of authority.
  • Arranges Independent Medical Exams as required. Assists in the training, coaching and counseling of Claims Representatives.




  • Demonstrates a proficient understanding and use of the basic policy/contract coverages and is able to recognize questionable coverage/contract situations which necessitate supervisory involvement.
  • Strong working knowledge of the various operations with the Claims Department and the ability to handle the complete claims representative work system is required.
  • Ability to understand medical records and determine causality and medical necessity.
  • The capabilities, skills and knowledge required is normally acquired through an Associate's degree or equivalent experience and at least 1-2 years
  • Experience as a Claims Representative, NF or 5-7 years of directly related experience.
  • Ability to obtain proper licensing as required.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.  


Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: 


We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:  


Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

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