Property Adjuster II
Property Adjusters investigate commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims with varying complexity and perils.
- Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust moderately sized business interruption losses.
- Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure.
- Engages and manages consultants and independent adjusters as required. Monitors the costs to ensure they are reasonable and necessary.
- Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
- Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim.
- Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate.
- Meet time requirements of the policy and fair claims handling practices.
- Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
- Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
- May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
- Will be called upon for catastrophe duty.
Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations; negotiation and settlement of moderate complexity claims; other skills required in a focus on customers; decision making; results oriented; spoken communication; and adaptability; an ability to build relationships, mentoring and training less experienced team members, listen (i.e., comprehend nuances and acknowledge others' viewpoints), write business correspondence, produce accurate work, manage projects, manage vendors; and use core applications/spreadsheets as normally acquired through a bachelor's degree or equivalent; successful completion of required internal training programs and AIC (Associate in Claims) module 33; and at least 18 months of progressively responsible experience.
Ability and willingness to travel to the site of a catastrophe for assignments that may last several weeks.
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