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Auto Total Loss Claim Representative Trainee

Centennial, Colorado

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

4

Job Description Summary

This is an entry level position that requires satisfactory completion of required training to advance to Claim Rep Auto Total Loss position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office. #LI-Hybrid

By joining the Travelers teams as a Auto Total Loss Claim Representative Trainee you can look forward to a new hire bonus of $3000 payable at or around 30 days from your date of hire.  Additionally, in recognition of successful completion of training, you will also be eligible for a milestone bonus of $2,000 which will be payable at or around your time of promotion from a Claim Rep Trainee. That's an additional $5,000!

Primary Job Duties & Responsibilities

  • Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
  • The on the job training includes practice and execution of the following core assignments:
  • Handle all types of automobiles, and a variety of heavy and mobile equipment (i.e. cranes, tractor trailers, construction, agricultural equipment) at every severity level excluding other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
  • Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation).
  • Review controlling claim handlers' coverage determination, summarize the review and seek clarification as needed. Recognize additional coverage issues (i.e. covered equipment, endorsements).
  • Establish and/or update claim and expense reserves.
  • Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental).
  • Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits.
  • Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.
  • Meet all quality standards and expectations per Best Practices.
  • Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures.
  • Comply with state specific regulations.
  • Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.
  • May participate with property ERT during extreme weather events.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.

Minimum Qualifications

  • High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.

Education, Work Experience, & Knowledge

  • Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
  • Bilingual candidates are encouraged to apply.

Job Specific Technical Skills & Competencies

  • Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
  • Verbal and written communication skills -Intermediate
  • Attention to detail ensuring accuracy - Basic
  • Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
  • Analytical Thinking - Basic
  • Judgment/ Decision Making - Basic

Additional Information

  • The salary range in Colorado for this position is $38,700 to $58,100.
  • To learn more about our comprehensive benefit programs please visit.

Environmental / Work Schedules / Other

  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.